Jon Broadbent Email & Phone Number

Washington D.C. Metro Area

Part of the Fios Technician team. We’re the people who keep our fiber-optic network rolling. Developing our skills and gaining experience in the real world. We are out and about in the neighborhoods we serve, installing, testing, repairing and maintaining the technology that keeps millions of customers connected. It’s better here.Receives work assignments.

Washington D.C. Metro Area

• Provide technical and physical support to Baltimore district with over 1200 Coin and Gift card kiosks, Serviced by 12 techs in 6 states and DC.
• Teach all new hires in the district and provide ongoing training as needed. Give assistance over the phone or in person for difficult to solve issues.
• Mentor and grow team employees and build a strong productive group.
• Implement new ideas to improve performance metrics. (QCDT)

Bellevue Washington

Training of all new field employees, including technical training for all field technicians.

5 years experience teaching Instructor led training classes sized from 1 to 17 new employees at a time for Coinstar Field Operations.Remote web based training, multiple instructor led sessions of 10 to 75 employees per session, all across the US, Canada, and UK.Created curriculum for a two week, 8 hour per day training class for field techs, transportation.

• Installed and repaired electronic equipment, such as computers, coin counting units, point of purchase merchandise and communications systems, in field installations.
• Executed daily operations of planning and prioritizing equipment problems. And then fixing them.
• Instrumental in revising upgrade procedures that helped speed up the process and save the company money.
• Installed equipment quickly and efficiently in UK on special assignment to expand market.
• Trained several other technicians to achieve significant quality work.
• Consulted with engineering personnel to resolve unusual problems in system operation and maintenance.

• Provide on-site technical repairs of copiers, facsimile machines, scanners, and printers for Xerox customers. (Xerox certified service agent)
• Respond to customer requests and concerns on their equipment and resolve all machine and operator issues.
• Maintain high level of training and expertise.

• Inspected malfunctioning products to determine nature and scope of problems.
• Was instrumental in training line operators in product changes and component production to achieve one of the highest quality production lines.
• Trained and managed 10 to 15 surface mount operators and achieve significant improvements in productivity.
• Analyzed technical problems to determine trends affection future design. Production, service and maintenance processes.
• Coordinated problem resolution with engineering, customer service and other personnel to expedite repairs.
• Provide on-site technical assistance in overseeing that repairs were done correctly.

Associate'S Degree Electronics Engineering Tech (Aas Eet), Electronics Engineering Tech

Associate’S Degree, Electronics Engineering, 3.1

Activities and Societies: Worked full time of 40 hours while going to school.Objectives This program exposes students to a variety of.