Senior Customer Service Engineer
Current• Responds to service calls promptly, performs maintenance of banknote processing systems at customer sites and assists operators with operational problems that occur• Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner.• Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment.• Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements.• Assist with onsite training of less experience Field Engineer• Conducts Technical and Operational Training to customers• Responsible for installation of large-scale automated banknote processing machine for Central Bank of the Philippines, Cash in Transit and Casino.• Conducts Factory and Site Acceptance Test for Central Bank of the Philippines and Casinos.
