Jon B. Email & Phone Number

Royal Oak, Michigan, Us

• Lead a diverse team of IT Operations team members (Technicians, System Engineers, DevSecOps, Database Administration, Field & Desktop Support, and other IT Staff)• Oversee all network, infrastructure and systems functionality and security• Responsible for establishing, implementing, and governing IT operations’ SOPs, ITIL best practices, incident response plans, security operations, Disaster Recovery Plans, project management, and yearly roadmaps.• Oversee and establish quality and productivity benchmarks• Support team members with managing and troubleshooting computer hardware and software.• Support team members with managing technology assets (network hardware, software, communication/telephony links, LAN, WAN, WiFi, VPN, NICs, etc.)• Administration of AWS, Office 365, Google Workspace, Jira, Confluence, Monday, and other SaaS Solutions.• Support team members with security activities (including but not limited to penetration testing, Wireshark, Kali Linux, and other security tools)• Support team with DevSecOps activities which includes the provisioning of virtualized servers, creation of build pipelines, and other technologies in AWS• Work with and coordinate 3rd Party Vendors (vendor management)

Auburn Hills, Mi, Us

• Through ITILv4 fundamentals, managing, directing, planning, and monitoring the IT infrastructure and helpdesk operations with a team of 7, which includes 2 specialists, and 6 help desk technicians. This includes incidents, requests, problems, changes, assets, and project management.• Creating and maintaining a positive, constructive, and team-oriented environment, while ensuring team and individual objectiveness in all aspects of the Information Systems department.• IT Staff; Providing leadership, development, mentors, counsels, and disciplines through weekly meetings and yearly performance reviews to meet department, company, and employee’s needs.• Collaborating and acting as a technical consultant with the management team to utilize current or new technology in order to increase workflow efficiencies or pain points and to help drive those business-related solutions• Developing, managing, and overseeing the implementation of the IT infrastructure projects and helpdesk operations road map in order to improve and support the company’s dynamic growth.• Developing and driving security operations through monthly audits and creating weekly, monthly, and yearly improvement goals in order to keep up with the ever-changing and growing security risks.• Analyzing IT operations and how they align with current and new business operations to ensure they’re maintaining best practices, policies, procedures, and in line with our software licensing agreements.• Maintaining and developing policies and procedures.• Continuation of the supervisor responsibilities.

Auburn Hills, Mi, Us

Overseeing, directing, and supervising department and IT business operations with 7 employees.Managing capex and working with directors to get approval for projects anything over $500.Structuralizing and implementing department roles and responsibilities. Analyzing departmentweaknesses in supporting the company and developing and implementing solutions that helpovercome them. Creating and implementing department policies , procedures. Managingand over seeing IT operations, which includes IT projects, help desk operations, defining and managing metrics and goals to ensure the teams meeting or exceeding them.• Identifying team member strengths and weaknesses on a day-to-day basis and in one-on-onemeetings. Then applying a career path for either training or advancement within the department.Ensuring team members have a clear understanding of tasks, roles, and responsibilities to besuccessful within the organization through mentoring and leading them in the right direction.Recruiting.• Continuous hands on IT engineering, implementation, and troubleshooting with firewalls,switches, servers, and workstations. New building IT deployments. Business systems analysis.• Working with vendors for quoting, purchasing, and contracts. Consulting our IT operationsremotely for our India and Mexico businesses. ITSM ServiceDesk Plus implementation and administration.

Auburn Hills, Mi, Us

Overseeing IT infrastructure Managing help desk operations Organizing employee's daily duties and projects Consulting with IT operations with Hirotec America's Mexico office. Company 5S committee

Auburn Hills, Mi, Us

More involved with department decisions Designing and managing wired and wireless networks and devices Troubleshooting WAN, LAN and WLAN connectivity Managing and maintaining workstations CAD software with customer specific requirements and customized add-ins

Auburn Hills, Mi, Us

Respond to help desk tickets to service all computer, phone, and cell phone problems Installing and troubleshooting office, accounting, and CAD software Deploying and imaging computers Writing batch files to automate installations Maintained BES server, Blackberry’s, iPhones Cell phone upgrades for company plans and cell phones Analyzing monthly cell phone usage and charges Following up with employees about previous computer issues Company audit team

Flint, Mi, Us

Traveling to customer locations to setup/install computers, networks, and the communication with the surveillance cameras Trouble shooting issues with customers with computer/network issues over the phone Troubleshooting computer and camera communication issues

Richfield, Minnesota, Us

Troubleshooting computer problems. Removing malware and restoring computer functionality. Performing security checks and backups on customers computers Replacing all hardware components within the computer Installing Windows 98, 2000, ME, XP, and Vista. Working with customer service issues such as, verifying warranty repairs on all electronics and explaining to the customer issues on what is or what is not covered under Best Buy’s warranties. Selling Geek Squad services