Jon B.'s Location
Traverse City, Michigan, United States, United States
Jon B.'s Contact Details
Jon B. work email
- Valid
- Valid
- Valid
Jon B. personal email
n/a
Jon B. phone numbers
About Jon B.
Motivated, determined, versatile, quick witted, analytical, goal oriented, process oriented, and creative thinking are skills used to achieve my goals and to continue my growth as an IT professional.
Jon B.'s Current Company Details
As an IT Leader, I help bridge the gap between people and technology to strengthen business operations
Jon B. Work Experience Details
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Manager Of It OperationsCareer Now Brands Sep 2021 - Feb 2022Royal Oak, Michigan, Us• Lead a diverse team of IT Operations team members (Technicians, System Engineers, DevSecOps, Database Administration, Field & Desktop Support, and other IT Staff)• Oversee all network, infrastructure and systems functionality and security• Responsible for establishing, implementing, and governing IT operations’ SOPs, ITIL best practices, incident response plans, security operations, Disaster Recovery Plans, project management, and yearly roadmaps.• Oversee and establish quality and productivity benchmarks• Support team members with managing and troubleshooting computer hardware and software.• Support team members with managing technology assets (network hardware, software, communication/telephony links, LAN, WAN, WiFi, VPN, NICs, etc.)• Administration of AWS, Office 365, Google Workspace, Jira, Confluence, Monday, and other SaaS Solutions.• Support team members with security activities (including but not limited to penetration testing, Wireshark, Kali Linux, and other security tools)• Support team with DevSecOps activities which includes the provisioning of virtualized servers, creation of build pipelines, and other technologies in AWS• Work with and coordinate 3rd Party Vendors (vendor management) -
Information Systems ManagerHirotec America, Inc. Oct 2020 - Sep 2021Auburn Hills, Mi, Us• Through ITILv4 fundamentals, managing, directing, planning, and monitoring the IT infrastructure and helpdesk operations with a team of 7, which includes 2 specialists, and 6 help desk technicians. This includes incidents, requests, problems, changes, assets, and project management.• Creating and maintaining a positive, constructive, and team-oriented environment, while ensuring team and individual objectiveness in all aspects of the Information Systems department.• IT Staff; Providing leadership, development, mentors, counsels, and disciplines through weekly meetings and yearly performance reviews to meet department, company, and employee’s needs.• Collaborating and acting as a technical consultant with the management team to utilize current or new technology in order to increase workflow efficiencies or pain points and to help drive those business-related solutions• Developing, managing, and overseeing the implementation of the IT infrastructure projects and helpdesk operations road map in order to improve and support the company’s dynamic growth.• Developing and driving security operations through monthly audits and creating weekly, monthly, and yearly improvement goals in order to keep up with the ever-changing and growing security risks.• Analyzing IT operations and how they align with current and new business operations to ensure they’re maintaining best practices, policies, procedures, and in line with our software licensing agreements.• Maintaining and developing policies and procedures.• Continuation of the supervisor responsibilities. -
Information Systems SupervisorHirotec America, Inc. Jun 2014 - Oct 2020Auburn Hills, Mi, UsOverseeing, directing, and supervising department and IT business operations with 7 employees.Managing capex and working with directors to get approval for projects anything over $500.Structuralizing and implementing department roles and responsibilities. Analyzing departmentweaknesses in supporting the company and developing and implementing solutions that helpovercome them. Creating and implementing department policies , procedures. Managingand over seeing IT operations, which includes IT projects, help desk operations, defining and managing metrics and goals to ensure the teams meeting or exceeding them.• Identifying team member strengths and weaknesses on a day-to-day basis and in one-on-onemeetings. Then applying a career path for either training or advancement within the department.Ensuring team members have a clear understanding of tasks, roles, and responsibilities to besuccessful within the organization through mentoring and leading them in the right direction.Recruiting.• Continuous hands on IT engineering, implementation, and troubleshooting with firewalls,switches, servers, and workstations. New building IT deployments. Business systems analysis.• Working with vendors for quoting, purchasing, and contracts. Consulting our IT operationsremotely for our India and Mexico businesses. ITSM ServiceDesk Plus implementation and administration.
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Computer Operations SupervisorHirotec America, Inc. Jun 2013 - Jun 2014Auburn Hills, Mi, UsOverseeing IT infrastructure Managing help desk operations Organizing employee's daily duties and projects Consulting with IT operations with Hirotec America's Mexico office. Company 5S committee
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Senior Information Systems TechnicianHirotec America, Inc. Jun 2012 - Jun 2013Auburn Hills, Mi, UsMore involved with department decisions Designing and managing wired and wireless networks and devices Troubleshooting WAN, LAN and WLAN connectivity Managing and maintaining workstations CAD software with customer specific requirements and customized add-ins
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Information Systems TechnicianHirotec America, Inc. Oct 2007 - Jun 2012Auburn Hills, Mi, UsRespond to help desk tickets to service all computer, phone, and cell phone problems Installing and troubleshooting office, accounting, and CAD software Deploying and imaging computers Writing batch files to automate installations Maintained BES server, Blackberry’s, iPhones Cell phone upgrades for company plans and cell phones Analyzing monthly cell phone usage and charges Following up with employees about previous computer issues Company audit team
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Pc And Network TechnicianEos Business Surveillance Solutions Sep 2007 - Oct 2007Flint, Mi, UsTraveling to customer locations to setup/install computers, networks, and the communication with the surveillance cameras Trouble shooting issues with customers with computer/network issues over the phone Troubleshooting computer and camera communication issues -
Counter Intelligence AgentBest Buy Aug 2006 - Oct 2007Richfield, Minnesota, UsTroubleshooting computer problems. Removing malware and restoring computer functionality. Performing security checks and backups on customers computers Replacing all hardware components within the computer Installing Windows 98, 2000, ME, XP, and Vista. Working with customer service issues such as, verifying warranty repairs on all electronics and explaining to the customer issues on what is or what is not covered under Best Buy’s warranties. Selling Geek Squad services
Jon B. Skills
Troubleshooting
Networking
Windows Xp
Software Installation
Help Desk Support
Hardware
Security
Wan
Wireless Networking
It Operations
Project Management
Technical Support
Computer Hardware
Automotive
Supervisory Skills
Cisco Ios
Cisco Asa
Aerohive
Palo Alto Networks
Extreme Networks
It Management
It Recruitment
Network Administration
Network Design
Help Desk Implementation
It Infrastructure Design
Management
Team Management
Change Management
Vendor Management
Infrastructure
It Infrastructure Management
It Infrastructure Operations
Infrastructure Planning
Infrastructure Projects
Infrastructure Security
Network Infrastructure Architecture
Data Center Infrastructure
Project Control
Project Coordination
Project Engineering
Project Planning
Jon B. Education Details
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Itt Technical Institute-TroyInformation Technology
Frequently Asked Questions about Jon B.
What is Jon B.'s role at the current company?
Jon B.'s current role is As an IT Leader, I help bridge the gap between people and technology to strengthen business operations.
What is Jon B.'s email address?
Jon B.'s email address is jo****@****ica.com
What is Jon B.'s direct phone number?
Jon B.'s direct phone number is +124883*****
What schools did Jon B. attend?
Jon B. attended Itt Technical Institute-Troy.
What skills is Jon B. known for?
Jon B. has skills like Troubleshooting, Networking, Windows Xp, Software Installation, Help Desk Support, Hardware, Security, Wan, Wireless Networking, It Operations, Project Management, Technical Support.
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