Jon Burrill Email & Phone Number

Greater Norwich Area, United Kingdom

Norwich, United Kingdom

Norwich, United Kingdom

Ensuring that the existing claims mobility solution meets or exceeds requirements and defining the future strategy for the mobility category.• Carried out an analysis of the key mobility providers in the market in order to assess their alignment to the Aviva Systems Thinking strategy:• Reviewed and re-organised the Aviva mobility supply chain, resulting in reduced FTE required to manage the category, removal of complexity for claims handlers and service enhancements from the remaining supplier• Developed a simplified set of measures to demonstrate performance more clearly for both direct and credit hire mobility, which drove an increase in performance• Produced a mobility category plan to recommend a strategy against a 5 year timeline which provided a clear roadmap for the future development of the mobility category• Engaged with global peers and stakeholders to ensure that UK requirements were included in the Aviva global mobility strategy and maximum benefit was therefore leveraged in terms of cost reduction and availability of innovation in all territories

Norwich & Manchester

Act as the ‘eyes and ears’ of Supply Chain to identify issues, categorise into themes, prioritise and ultimately remove waste from the Motor Claims Supply Chain to ensure a more efficient and customer centric process.• Recognised subject matter expert supporting 300+ claims staff to resolve in the moment customer issues and capture feedback to ensure double-loop prevention solutions are implemented• Built effective relationships and trust with claim teams and key operational stakeholders • Brought commercial focus to the claim teams by presenting information, such as repairer collection KPI’s and mobility out of hours process, that enables them to improve network conversion• Specified the requirements for a web based network repairer lookup tool for use by Brokers to increase network conversion

Norwich

• Enhanced the motor parts and vehicle manufacturer supply chain relationships to deliver additional value such as delegated authority total loss avoidance to remove waste and improve the customer journey

Bristol & Norwich

• Member of RAC Legal Services senior leadership team, focussed on delivering growth through increased revenue, whilst delivering efficiency and customer service improvements to Aviva• Ownership of the Claimant Legal category plan to ensure that opportunities were maximised, whilst responding to changes in the macro environment• Successfully implemented a new household and travel Legal Expense Insurance (LEI) solution, including re-insurance and claim fulfilment, on time with no service disruption, to deliver annual savings of £3m+• Maintained continuity of service with household and travel LEI run-off supplier, whilst resolving a contractual dispute • Management and development of legal panel suppliers for; motor LEI (including personal injury and uninsured loss recovery), commercial lines LEI and friendly solicitors• Benchmarked existing suppliers and reduced the supply chain for medical agency services to ensure continuity of supply• Re-negotiated the contract for an add-on product to deliver a 54% saving

Norwich, United Kingdom

- Specific project to re-source Home Insurance add-on product, delivering significant savings and potential future product development oportunities.

London, Bristol & Norwich

• Successful leadership of a multi site team delivering a diverse range of outsourced business processes for Aviva, including; vehicle replacement, keys & documents, technical services• Member of Bluecycle Senior Leadership Team, focussed on achieving P&L targets through innovation and growth

Norwich, United Kingdom

- Feasibility study on use of Green Parts within Vehicle Repair- Reviewed Storage & Recovery processes

Norwich

- Leveraged benefits in supplier relationships for the validation, replacement or re-instatement of household items and property- Analysis of spend categories and user requirements to identify and prioritise opportunities- Benchmarking of current and potential suppliers- Production of project documentation - Tendering, price and contract negotiation

Derby

- Graduate Trainee 1995 - 1996- 1996 onwards - Leading Purchasing Officer, Utilities & Services- 1999 onwards - Senior Purchasing Officer, Corporate Services (travel, fleet etc..)

Management Diploma, Procurement & Logistics, Pass With Credit

Msc, Procurement & Logistics

Leadership Foundations Programme, Business Administration And Management, General, Internal Course

2 week residential course covering activites to develop knowledge & skills over a broad range of business functions, including; Finance.

Ba Business Administration, Business Administration And Management, General, 2:1

Hnd, Business & Finance