-Ensure rent is collected as due and posted correctly.-Ensure all unit and leasing data is enter correctly in property management software system.-Community and resident relations.

Responsible for reviewing applications for quality, comprehensiveness, documenting, and communicating with applicants as needed within the functional area.Provide support with day-to-day project management activities for case management, which may include monitoring, reporting, specialized advisory services and applicant consultation services, as applicable.Maintain a complete understanding of all applicable program policies, requirements, procedures and review all cases within the guidelines established.-Case Manager Liaison- Emergency Response Team (2022-Present)Selected from Case Management to join ERC team to work with qualifying escalated applicants.Identify barriers to application progress, coordinate with departments to overcome obstacles, communicating with applicants and case managers.

Assistant to the Managing Director, balanced accounts, made purchases for multiple properties.Create reporting spreadsheets, administrate HR tasks through ADP and proficient in data entry and retrieval through property management (RealPage) software

Continued duties listed under Multifamily Management Inc., as management of property changed hands.

• Oversaw marketing initiatives and assisted leasing agents with leasing goals, managed social media accounts for multiple properties• Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers• Ability to analyze and optimize sales to increase profitability• Assisted properties in everything from traffic generation, make ready coordination, IT support

•Built lasting business relationships through performance and credibility. Developed positive rapport with people at all levels of responsibility•Responsible for marketing property, raising and maintaining occupancy, as well as rent collections and maintenance coordination•Raised occupancy by approx. 10% in first 3 months•Ensured the highest levels of customer care are delivered daily

• Maintained in-depth knowledge of competition through consistent evaluation of market trends• Enthusiastically greeted potential residents, existing residents with strong focus on resident retention• Transitioned and acclimated new team after property sold• Resolved resident complaints and maintained accurate records of action taken• Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction

• Responsible for the auditing of necessary paperwork under FAA guidelines, as well as the ensuring of timely movement of specialty freight• Adhered to a busy schedule successfully• Highly organized and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism• Performed other duties as assigned