Jon Carey Email & Phone Number

SynApps provide hosting on the three big models IaaS SaaS and PaaS- sometimes of vendor products e.g. Alfresco or OpenText or Documentum, sometimes of an entire solution e.g. sharing radiography images between multiple organisations via J4care. The solution and environment created depends entirely on the customer requirements.AWS hosting , heavy on Azure hosting, architecture diagrams, SQL administration, Java and Tomcat, Azure networking from scratch, Hyland stuff, Exchange, hosting on… Show more SynApps provide hosting on the three big models IaaS SaaS and PaaS- sometimes of vendor products e.g. Alfresco or OpenText or Documentum, sometimes of an entire solution e.g. sharing radiography images between multiple organisations via J4care. The solution and environment created depends entirely on the customer requirements.AWS hosting , heavy on Azure hosting, architecture diagrams, SQL administration, Java and Tomcat, Azure networking from scratch, Hyland stuff, Exchange, hosting on various models depending on customer, Office 365, anything else required from a sysadminhttps://www.synapps-solutions.com/services Show less

City Of London, England, United Kingdom

IMiX is an end-to-end web based investment management platform used by thousands of customers on a SaaS model. IMiX is accessed through a client specific publically available URL that is connected to a client specific Transact-SQL database. General IMiX info available here: https://www.investmentsoftwareltd.com/imixMy IMiX Role⦁ Creating, administering and supporting IMiX Prod and UAT instances over a variety of environments. These could be hosted by us on our client facing… Show more IMiX is an end-to-end web based investment management platform used by thousands of customers on a SaaS model. IMiX is accessed through a client specific publically available URL that is connected to a client specific Transact-SQL database. General IMiX info available here: https://www.investmentsoftwareltd.com/imixMy IMiX Role⦁ Creating, administering and supporting IMiX Prod and UAT instances over a variety of environments. These could be hosted by us on our client facing Windows domain, hosted on our Azure subscription as an App Service, hosted by the customer on their own servers, or hosted on our internal domain as a QA test environment.⦁ I was the sole individual responsible for upgrading the release version of IMiX instances, usually in a very time critical situation. This was done through updating the library files, dependencies, executables, IIS configuration and other guts of IMiX, and deploying/troubleshooting a dacpac for the SQL database. ⦁ I was responsible for the migrations of most of our customers from a traditionally hosted model (Windows Servers) to being hosted on Azure as an App Service connected to an Azure SQL Managed Instance with access given through a PEP and custom DNS.⦁ Liasing with non-hosted customers in person or remotely about their own infrastructureMy Infrastructure Role⦁One man IT team for first 12 months⦁Domain and network administration at a domain admin level, on the internal domain for employees, the client domain for customers, and the DMZ for financial data⦁ SQL Server creation, management and administration at a sysadmin level for around seventy databases, hosted and non hosted.⦁ Ownership of the server room which contained our internal QA servers, several NAS, a few hypervisors for employee VM's, and other infrastructure.⦁ I was responsible for hardware and software support for all employees, in the office as well as those connecting remotely.⦁Cybersecurity, DR testing and ISO 27001 compliance. Show less

Brentford, England, United Kingdom

This was one of those jobs where it's difficult to pinpoint exactly what the role was - it was a more senior position in the first department I worked in, so included all of the responsibilities of my first role as well as a plethora of new ones. Dell and EMC were undergoing a giant merger so the internal IT department was a very interesting and dynamic place to be. On your average day I'd be keeping the Dell/EMC EMEA headquarters running, and providing IT support to a user base of… Show more This was one of those jobs where it's difficult to pinpoint exactly what the role was - it was a more senior position in the first department I worked in, so included all of the responsibilities of my first role as well as a plethora of new ones. Dell and EMC were undergoing a giant merger so the internal IT department was a very interesting and dynamic place to be. On your average day I'd be keeping the Dell/EMC EMEA headquarters running, and providing IT support to a user base of thousands. This included but was absolutely not limited to:-Technically supporting meetings and events for hundreds of people, both visitors and internal employees-Doing technical demonstrations on Dell products, as well as internal systems-Keeping the network running, making sure everybody could connect-Administering site upgrades, ensuring new equipment could function on the network-Executive support up to and including the CEO of Dell Technologies-Oncall work, visiting sites urgently-Setting up new (and old) employees with accounts, equipment, and knowledge to start their roles-Video conference support, H.323 and SIP-Logging fixes and sharing knowledge on the internal forums -VoIP support-Hardware support and repair, building laptops and desktops to required specification. Up to and including motherboard replacements-Office 365 support, AD administration, VMWare Workspace ONE-Keeping the server labs running, that was mostly break/fix as the labs were older than I was and in desperate need of upgrade-Customer communication/interrogation, figuring out what was required and how I could help Show less

Brentford (But Almost All Of The Work Was Remote)

My role within Isilon involved:-Supporting and configuring Isilon clusters within the environments of other businesses-Identifying points of failure within Isilon clusters using troubleshooting methodologies-Providing great customer service and establishing personal relationships with enterprise clients -Remotely connecting to customer sites to apply technical knowledge and resolve issues which are reducing performance-Communicating technical or operational issues to… Show more My role within Isilon involved:-Supporting and configuring Isilon clusters within the environments of other businesses-Identifying points of failure within Isilon clusters using troubleshooting methodologies-Providing great customer service and establishing personal relationships with enterprise clients -Remotely connecting to customer sites to apply technical knowledge and resolve issues which are reducing performance-Communicating technical or operational issues to external customers in a business critical environment-Extensive use of Unix CLI-Logging and sharing problem resolutions for future referenceIsilon is an EMC product that provides a scale-out NAS platform ideal for storing, protecting and managing large amounts of unstructured data. Isilon is managed by the OneFS operating system, which combines the file system, volume manager and data protection of traditional storage into one unified file system that can be used to manage all nodes across a cluster. OneFS is UNIX based and has its own specialized command set. Show less

Emc Cork, Ireland

The purpose of the boot camp is to give new Tech Support Engineers a grounding in all of EMC's products and technologies, and also to develop the engineers personally. This is done through an eight week period of accelerated learning done with a group of other engineers. Topics covered include:-Information Storage and Management in an enterprise environment-SAN management-Host to SAN implementation-Troubleshooting methodologies-VMWare Vsphere installation and… Show more The purpose of the boot camp is to give new Tech Support Engineers a grounding in all of EMC's products and technologies, and also to develop the engineers personally. This is done through an eight week period of accelerated learning done with a group of other engineers. Topics covered include:-Information Storage and Management in an enterprise environment-SAN management-Host to SAN implementation-Troubleshooting methodologies-VMWare Vsphere installation and configuration-Cloud computing and services (PaaS, SaaS, IaaS, ITaaS)-Unix and Linux OS, including RHEL and Solaris-EMC products such as VNX, XtremIO, VMAX and Isilon-Data backup and protection on an enterprise level, mainly focusing on RAID Show less

Emc Tower, Brentford (Emea Headquarters)

My role working as second line IT support for EMC Global Client Services involved the following:-Networking including remote management/infrastructure. -Managing protocols, DHCP on enterprise level, ipv4 subnetting, DNS, IP allocation in network environments, wireless and wired security, network encryption, VPN configuration and remote network management through CMD prompt.-Active Directory, both on host machines as well as virtual clients.-Data backup, with most of my… Show more My role working as second line IT support for EMC Global Client Services involved the following:-Networking including remote management/infrastructure. -Managing protocols, DHCP on enterprise level, ipv4 subnetting, DNS, IP allocation in network environments, wireless and wired security, network encryption, VPN configuration and remote network management through CMD prompt.-Active Directory, both on host machines as well as virtual clients.-Data backup, with most of my experience being in digital tape for the secure offsite storage of end user data, but also involving some RAID on an enterprise level-Hardware maintenance mainly for laptops but also including notebooks and desktops-Mobile device enrollment and support using Citrix and BES technologies for iPhones and Blackberries respectively.-VMWare Airwatch, for enterprise mobile devices-Syncplicity (internal and external) and many other EMC branded applications.-CMD tools for enterprise support and remote management-Corporate IT inductions to large groups of new employees Show less

Level 3 Diploma In Ict Professional Competence, Information Technology, Distinction

Did this while doing an IT Apprenticeship at EMC as my first job, EMC then went on to be acquired by Dell Covered the following modules.

Level 3 Extended Diploma, Information Technology

Covered these units and subjects: Communication skills for IT Computer Systems Information Systems Software design and development System.