Jon Chen Email & Phone Number

Brant, On, Ca

Ontario, Canada

Management of both medium to complex, commercial and personal claims incoming and outgoing subrogation files across multiple lines claimsConduct proper investigation, establish recovery reservesDetermine the viability of the file, gather evidence, perform cost analysisEnsure immediate and effective responses are provided through written/telephone communication to the following: insureds, third parties, experts, independent adjustersNegotiating settlement of various claims, and negotiation plan leading to a reasonable settlement within the authority levelDemonstrate a good understanding of the current insurance legislations and legal processesReview legal budget for proper file reserving; review legal opinion and strategize with counsel and management for best anticipated outcome.Attend settlement conferences, discoveries, mediations, pretrial or trial

Mississauga, Ontario, Canada

- Investigated medium and complex property claims, set expectations and negotiated medium to medium complex claims; identified potential fraud, referred those claims to SIU and worked with the investigator- Consulted and worked with specialists such as independent adjusters, appraisers, engineers, lawyers and police officers - Reviewed estimate, explained the details and settled claims with insureds, resolved problems that arised out of their claims- Ability to think outside the box and identify subrogation opportunities

Mississauga, Ontario, Canada

Mississauga, Ontario

Adjusting automobile physical damage claims

Toronto, Canada Area

Processed and issued large/complex commercial property and casualty policies; as well as commercial general liability & excess liability, renewable energy policies.Broker assistance and contribution to the success of KAM initiative.Handled endorsements, new submissions and policy cancellations.

Hamilton

Processed and issued commercial automobile and CGL policies, endorsements, certificates;Effectively handled driver approvals, processed new business and renewal submissions;Performed underwriting support duties including filing and data entry;Developed and maintained professional work relationships with co-workers and brokers;

Effectively coordinated personal support workers’ schedules for Guelph region;Handle phone calls and resolve scheduling issues and inquiries in a professional manner;Used Client Information Management System and MS Office Suite intensively for coordinating Red Cross service;Developed professional relationships with numerous groups including personal support workers, clients and community case managers;Served as a liaison between departments and clients in the resolution of service problems;Worked independently with minimal supervision, assisted co-employees with difficult situations;

Conducted interviews and surveys with respondents to obtain information;Defused tense situations using active listening skills and compassion;Developed and maintained positive relationships with respondents;Collected, transcribed, collated and entered data; prepared reports and administrative forms;