Manager, Customer Success (Midmarket)
CurrentLeader & Coach of Customer Success Account Reps for MidMarket* Led team of CSM's serving Mid Market Construction companies while promoting a culture of growth.* Consistently over-performed team Upsell and Renewal goals from Nov 2023 to present.* Consistently reduced churn rate for existing Customers while recognizing year over year growth increase by 13% on existing. * Managed Team pipeline growth for Mid Market* Collaborate with GTM teams such as Business Development, New Sales, Product Development and Marketing to assess market position and focus on optimization of GTM strategies.* Assisted in the creation of two new roles for Mid Market success to help further assist with obtainment of KR's and overperformance * Led initiatives to assist with new product adoption internally and externally * Developed strategies to assist with product sunset, end of life and transition from On Premise products to SaaS.