As SDM I am responsible for managing the performance of IT services to the Siemens Global Shared Services Sector & Siemens Financial Services in North West Europe ensuring that the SLA’s are achieved, service quality is maintained and that customer expectations are met and strived to be exceeded. Service responsibility for the complete delivery of End User Computing services across all Siemens sectors in the UK.Specialties:Service Management,Client Relationship Management,3rd Party Supplier Management,CMMi/ITIL Maturity Assessments,SLA set up and monitoring,P&L Management,Process design and Management,People Management,Service Improvement,Contract Negotiation,Service Delivery - ITIL Expert,Presentation and Communication Skills,Problem Management