Jon De Leon Email & Phone Number

San Antonio, Tx, Us

Primary POC for all risk (regulatory, infrastructure, security/operational/compliance) items within Contact Centers for Consumer/GWIM Banking. Develop, manage and track risk remediation for all issues. Operate in a fast pace environment while managing multiple high visibility risks. Collaborate across all levels of the Enterprise to maintain portfolio compliance. Facilitate and deliver Executive portfolio reporting and risk documentation. Assigned lead within customer facing technology division for the remediation of non-permitted hardware/software. Partnering with peer groups to improve process initiatives that can be implemented throughout the Enterprise.

San Antonio Area, Texas

Responsible for building process and infrastructure to execute the end to end management of “Technology Audit Issues” within financial center/ATM, contact center, fraud/claims, digital banking/payments. Worked with stakeholders across all channels to define, document requirements and desired target state solution, consistent with the Enterprise risk frame work. Designed central repository for issue artifacts to meet corporate audit evidence standards. Develop metrics for Executive and operational reporting geared to optimize results and outcomes for on time delivery of issues.

San Antonio, Texas Area

Managed 10-million-dollar Fraud/Claims Technology portfolio of eight key vendors. Partnered with internal stakeholders to define key performance metrics to hold vendors accountable. Responsible for vendor performance and on-time delivery for vendor projects. Conducted vendor performance reviews, red lined contracts, contract renewals, new SOW’s and contract amendments. Primary POC for any vendor escalations.

Accountable for several high visibility projects of varying types such as technology, operations and debit card. Responsible for multipleinternational Financial Center / ATM renovation projects within the 4-million-dollar budget. Efforts included renovation/re-design of existing physical branch footprint to be in line with business strategy. Other projects included banking center closures, new construction, technology/infrastructure delivery, marketing, drafted funding proposals, overall budget and on-time delivery. Partner with key stakeholders to ensure successful execution of projects. Interfaced with architects, engineers and contractors for site progression. Delivered Executive level reporting. Drove vendor selection process and overall project management lead for high visibility $3mm Debit Card EVM (Chip and Pin). Developed funding proposals for Government approval (DOD), documented two-year project plan to include a 6-month vendor selection process. Worked with vendors and internal Executive stakeholders to ensure card design and branding were consistent with the Military Banking Program, completed on time and under budget. Research, analyze, and resolve complex problems within retail operations and fulfillment. Coordinate testing and validation efforts for quarterly release patch fixes, report, track and analyze operations production statistics for the Military Segment. Coordinated PC Hardware and telephony refreshes for approximately 150 associates. Identified operational efficiencies and process improvement opportunities.

Collaborate with fraud team on a positive variance 518K for non-credit losses in 2008. Responsible to assess all levels of risk and fraud type on customer claims, attended regulatory and compliance meetings to keep abreast of industry standards. Worked on a small specialized team to develop internal associate controls to prevent from malicious or nefarious internal activity.

Service Military customers utilizing multiple systems, assist on the front lines of customer service with fraud detection. Worked on a specializedteam to provide system support and troubleshooting for the customer service desktop application within financial centers. Dedicated line for branch associates to resolve complex system or customer service issues.

Responsible for daily operations, staffing and supply chain management. Drove inside and outside sales. Created and delivered sales reporting trends. Coordinated all deliveries and scheduling for the company.

Developed financial plans for individuals and businesses. Specialized in retirement planning, life insurance, mutual funds and investments. Managed one quarter of a million dollars in assets. Achieved number one in insurance sales in the San Antonio Branch Office. Pro-actively identified new potential clients for positive portfolio growth.