• Maintained and enhanced electronic gaming peripheral management .NET application using C#, JavaScript, KendoUI, and REST APIs• Built C\# .NET Windows service to generate artificial transaction, alert, and image data, enabling sales teams to showcase product environments, decreasing set up time and increasing customer interaction time• Led development of mobile application that allows clients access to dashboard metrics and the ability to control firmware updates for gaming devices on site. Achieved milestone of framework migration from Xamarin to .NET MAUI, allowing modern Visual Studio improvements• Architected SQL database schema and optimized queries with Entity Framework for application suite, including Bluetooth asset entity and relations, allowing future hardware to be sold and integrated into product suite• Administered stress test server environments to simulate a casino’s product use at scale, analyzed metrics leading to features and bug fixes that enhance product’s transaction speed and memory consumption• Standardized code and user testing documentation to improve codebase evaluation workflow, which granted more time for development and quality assurance teams to prioritize critical tasks

• Slashed resolution times by developing automation tools with Python that leverage APIs for frequent tasks• Undertook ownership of and resolved support requests for over 6,000 active students, faculty, and staff• Reduced incident quantities 30% by overhauling knowledge articles and documentation library• Boosted new hire hire starting productivity by establishing an onboarding process and documentation• Directed a student workforce of 3 Lab Admins and 12 Lab proctors to bolster educational demands

• Managed a team of student employees to support the systems of college faculty and staff• Drafted, executed, and prioritized tickets for faculty and staff technical issues and inquiries• Organized and maintained a FileMaker database to index faculty and staff software and hardware• Maintained over 400 Mac computers, mobile devices, and related software • Operated JAMF Casper Suite for software installations and computer imaging• Assembled and facilitated workflows for software installations, maintenance, and updates• Coordinated with coworkers on current tasks, goals, and developments in supporting client base• Administered support through email, phone, ticket-database, and walk-in correspondence