Inside Sales Manager
CurrentLead the internal (6 member) and oversee external (24 member) sales teams generating 2013 sales of $160M, develop specifications, submit bids, conduct contract reviews, and bind company to contractual agreements as a duly authorized representative. Resolve complex customer issues, authorize returns, and approve the issuing of credit. * Enhanced customer service levels successfully capturing 1% market share exceeding $1M in sales.* 32 consecutive quarters exceeding company set response… Show more Lead the internal (6 member) and oversee external (24 member) sales teams generating 2013 sales of $160M, develop specifications, submit bids, conduct contract reviews, and bind company to contractual agreements as a duly authorized representative. Resolve complex customer issues, authorize returns, and approve the issuing of credit. * Enhanced customer service levels successfully capturing 1% market share exceeding $1M in sales.* 32 consecutive quarters exceeding company set response rate goals on ISO Customer Satisfaction Surveys.* 20 consecutive quarters exceeding company set performance goals on survey responses. * Proactively contribute to developing strategic sales and marketing plans and decisions. Show less