I am currently a Walmart Sr. Manager over all technical operations and hardware for Walmart Wireless U.S. I have over 20 years of experience in the cellular phone and service industry.Since 2009, I have worked with Walmart's Connection Center/Walmart Wireless program. Currently, I support the automated cellphone activation system (including training, operations, and communication) for almost 3000 Walmart Wireless locations in the U.S. I work closely with the “big three” U.S. wireless carriers (AT&T, T-Mobile, and Verizon) in order to maintain their transaction integrity and requirements. I am front-line support for the thousands of support representatives who sell cellular products in Walmart stores. My current position also requires that I work closely with the Walmart merchant team over wireless products, maintaining a solid relationship with the Sr. Merchants over both postpaid and prepaid cellphones and their teams.Prior to Walmart, beginning in 2001, I worked for Alltel Wireless. I began my career in the cellular industry by supporting business accounts in Northwest Arkansas. It was there I began supporting Walmart Stores as a field rep in 2002. Having had a large amount of success as an actual vendor rep in Walmart stores, I moved to Alltel’s corporate offices in 2004 managing Alltel's Walmart Postpaid Wireless Account. I developed Alltel’s vendor rep team supporting Walmart and Sams Club locations. By the time Alltel was purchased by Verizon in 2008, I was responsible for almost 350 field personnel supporting almost 1000 Walmart stores. In addition, I supervised Alltel's corporate account team responsible for all postpaid and prepaid wireless replenishment for Walmart.Prior to my career in the wireless industry, I honed my retail skills as a Book Store Manager for Hastings Books Music and Video. There, I learned how to interact with Customers and provide excellent Customer Service.Account Management, Field Support & Management, Store Operations, Training Facilitation, Training Documentation Author, Customer Service, IT Project Management, Retail Link, Commission Negotiations, Contract Negotiations, Software Application Management, Field Support