Perormo Coffee & Vending specialise in the Coffee 2 Go market and creating package’s for business to create an extra income stream from the sale of coffee.

Accountable for a team of 7 consisting of; an Assistant Manager, 3 Relationship Managers and 3 Sales Consultants. Responsible for leading the development and implementation of all company marketing campaigns and strategic sales activities. Management of full collections processes within FCA regulations. Also in command of ensuring that the company and customer goals are aligned and met.• Interaction with customers regularly to gain feedback on quality & service effectiveness.• Managing staffing levels to ensure that key marketing areas are always maintained.• Providing sales presentations, focus on consumer wants and needs with opportunities for attachment.• Identifying new avenues for growth, whilst equally preserving current customer relationships.• Advancing the company’s strategic positioning with key accounts and important geographies.• Maintaining strong relationships with corporate level sales, marketing & regulators.• Identifying and monitoring the performance of competitors within the market place.• Providing excellent customer service, ensuring that requirements are met and maintained within cost.• Full operation of Collections Management, inclusive of telephony, face to face, mail, and text communications.• Engagement and empowerment of team to enhance own skills and generate succession in their chosen path.• Compliance monitoring in line with best practise and regulations outlined by the FCA.• Responsible for forecasts and full ownership & management of P&L.

Management of flagship stores providing an annual turnover of £1.2 million with a compliment of 12 employees consisting of; 1 Assistant Manager, 11 Sales Consultants broken down as 5 FT & 6 PT. Regularly called upon to initiate new projects and assist with developments to further improve the operation of the business.• Overall responsibility for the day-to-day operation of the store, including staff training & development, customer service, operational efficiencies, finance and vision.• Formulate stretch business plans and develop training programmes to enhance colleague skills to generate continued growth and maintain exceptional sales management.• Presenter for performance and structural change, enhancing behaviours to develop growth.• Awarded for top 3 ranking amongst stores across South Wales.• Maintained high performer status for customer service management, operating as a key figure to provide turnaround within opportunity.• Increased sales penetration by 15% year on year, through staff development and process management.• Took lead on area performance management, which rolled company wide.