-Results-oriented Manager who thrives in fast-paced and task focused environments.-Brings strong presentation, analytical and problem solving skills.-12 years of experience in customer service striving to achieve customer satisfaction.-Professional and dedicated to improving the team and organization.-Proactive and assertive with a sense of urgency in driving to reach goals.-Strongly focused on results with emphasis on quality, timeliness and efficiency of work.-Task focused to quickly notice and push to fix technical problems.-Independent, analytical and critical with creative thinking and action while utilizing:Word, Profit & Loss, Strategic Planning, HotSchedules, Predictive Index, uLearn/Cornerstone, OARS, Team Building, Learning Zone