Jon Durrell Email & Phone Number

United States

Developed creative approaches to building the framework for and managing webpages to market products to potential customers. Created unique Search Engine Optimization (SEO) text and collaborated with the in-house photo team to establish distinctive content for higher placement in internet searches. Primary internal and external point of contact for marketing in-house and five hundred plus vendor brands to ensure the Company met its online revenue objectives. Role involved copywriting, adding images, creating part numbers, and pricing etc. for both Company website and catalog sales. Was utilized cross-functionally to provide additional support to other departments as needed.

Reviewed online orders for accuracy of associated year and model of vehicles, communicated with customers and developed cross-selling opportunities if additional parts were needed. Provided a high level of customer service by answering additional questions before releasing orders for shipment

Utilized creative sales techniques to market specific products to customers through telephone, internet and in store sales. Resolved customer concerns/complaints through utilizing effective customer service techniques. Managed vendor relationships and communications for 400 vendors in the aftermarket automotive parts market. Recognized as a subject matter expert in product knowledge and development. Trained new salespeople in business operation, product knowledge, phone etiquette and computer programs.