Jonathan Erazo Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

New York, United States

• Manage a team of 20 Account Managers ranging from SMB to Mid Market
• Created and executed department initiatives focused on expansion, renewals, retention, and product adoption
• Built and launched a QBR process to support renewal and expansion initiatives
• Built our Mid-Market customer experience with playbooks, key metrics and outcomes
• Developed career development plans focusing on departmental growth and leadership development
• Oversaw Customer Success department operations, including metric development, Salesforce modifications, SOP creation, and dashboard buildouts

United States

Glendale, California

• Project manage large multi-month success plans that focused on exceptional adoption of products and workflows
• Responsible for a BoB comprised of Enterprise level corporations totaling to 12 Million in ARR
• Conducted QBRs, Success calls, and built out regular Success Plans to achieve customer and company goals
• Handled enablement and training of new modules
• Identify areas of improvement within workflows to enhance performance and overall company revenue
• Frequently met with CEO/CTO/CROs on a weekly basis to work on changes needed for their businesses.

El Segundo, California

As a Manager for the Demandforce Customer Success team, I was responsible for the ongoing success of my team and their Books of Business. I worked closely with our product, sales, marketing, and tech team to focus on bringing the best possible experience and value to our client base. I believe in building and maintaining strong talent.As a leader, I.

El Segundo, Los Angeles

- Consistently meet and exceed team metrics - Build rapport with clients within my enterprise book of business- Train new hires and current team CSM’s- Point of escalation for the team; Retention, Technical, Billing inquiries - Relieve manager of administrative day to day activities - Run meetings; Best practice meetings, Team building exercises, New.

El Segundo, California

As a senior member of the CSM team at Demandforce I am responsible for not only the initial introduction between the client and the program, but I am also responsible for their ongoing success with Demandforce. I have worked closely with our marketing department and together we have generated multiple marketing campaigns for our medical accounts for the.

Greater Los Angeles Area

As an agent in one of the busiest Nordstrom rack locations I was able to gain a large understanding on how to approach escalated situations with clients and team members. I served as one of the first points of contact when customers were having issues or emergencies. I learned how to respond in a calm and collective manner while still putting the customer.

Greater Los Angeles Area

Work on daily reports for companies such as Konami, Square Enix, Activision and many more. Conduct event planning and research regarding new product launches and the public's opinion towards them. Multitask while still meeting deadlines. Input and research information for product presentations and weekly reports. Including VPM, Top Sites, Positive and.

Greater Los Angeles Area

Provide private instruction to individual or small groups of students to improve academic performance and studying skills.Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans (IEPs) for students.Keep constant professional threads of communication with students' parents or teachers in written progress.