Field Engineer
Provided PC support for Internal and external clients. Worked to help IT department's role as desktop, laptop and server support services. Worked on deployment projects as well as networking server projects for the sales department. Performed networking testes for both wired and wireless networking. Performed updates and patches on the desktops, laptops and servers. Provided warranty hardware support for laptops, desktops and servers. Also was on the server 24/7 critical care. Hardware authorized on HP, Fujitsu, Lenovo. Fully authorized on HP laser jet printers. Experience repairing Okidata, Createn and Epson printers. Trained on Deposit edge check scanners. Used Peregrine Service center to manage, track and document resolutions for calls. Did product testing for RMA. Worked on the ISO quality system. A+, Windows XP, HP, Dell, Toshiba, and Fujitsu certifications*