Developed and maintained relationships with customers, employees and vendors to ensure internal and external retention.Created and managed smooth onboarding and offboarding projects for clients.Developed new training processes for staff to achieve certification goals and promote team development.Managed hiring, training and mentoring of team members.Participated in SOP creation for department and company changes.Maintained scheduling and client assignments for an engineering team of 16 and approximately 160 clients.

Review and maintain all client infrastructure including servers, hypervisors, firewalls, access points, and other related technologies.Establish and monitor key performance metrics to verify consistent compliance with important networking standards.Oversee client's entire network and related policies covering use, maintenance and infrastructure.Built and improved network documentation and training procedures to lead successful team completing high-quality work.Provided input and design to streamline new client on boarding, documentation and vendor relationships.

• Customer facing onsite support of technical infrastructure and environment• Hardware and software support of user workstations• Setup, configuration, implementation and maintenance of Windows Server 2008 – Present and related gear• Proficient with Kaseya, Exchange 2003 – 2016. Active Directory 2003 – 2016. ESXi 5.5 - 6.5, vSphere, and vCenter• Script writing as necessary for various needs using vbscript, batch and powershell• Basic PowerShell and Exchange PowerShell knowledgeKey Achievements:o Upgrade and data migration of Server 2008 to Server 2012 R2/2016 on new hardware or virtualizationo Upgrade and configuration of Sage 300, QuickBooks, and Peachtree accounting systemso Update and recompose of VDI Pool environment for 300+ VDI’s in vSphere Environmento Training of co-workers for MCSA certificationo Prep and deploy Dell Appasure backup systemo Upgrade and migration of Exchange 2010/2013 to Exchange 2016 or Office 365o Training of new staff on basic setup and triage of Microsoft Exchange Server 2013/2016o Coaching onsite technicians to advance their skills on the job

• Troubleshooting with Windows XP, Vista, 7, 8, 8.1 and Mac• Setup and support of Exchange 2003, 2007, 2010, 2013 and IMAP mailboxes• Provided remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareKey Achievements:o Training of new coworkers in the Service Desk roleo Thorough documentation of procedures and processes for new Service Desk Employees

Outbound Quality Review Calls.

• Managing and maintaining potential B to B clients and prospects• Cold calling to increase sales revenues and build customer base• Record and organize sales data on current and upcoming purchasers• Assist with miscellaneous IT issues involving Office 2010 and Windows XP

• Coordinate between sales and service to ensure a smooth transition for new customers• Arrange meetings with new customers to be properly fitted for new uniforms• Denote proper routing and sequencing for each new account• Acquire materials necessary to be installed for new customers• Assure the highest quality of customer service for new and current accounts on delivery

• Designated high profile customer soiled pick-ups and deliveries• Exhibit the Complete Customer Care (C3) Program

• Provide exemplary service to current on route customers while driver absent• Pursue additional products current clients may find use in receiving/purchasing

• Responsible for accurate end of day transactions and shrink reduction• Properly delegating work load while merchandising and being aware of store upkeep• Incumbent on receiving correct shipment of products and merchandise• Guaranteeing the highest quality of customer service

• Ensuring properly developed photos and upkeep of developing equipment• Assisting with technical questions or concerns regarding photography