Jonathan Friberg Email & Phone Number

Lewisville, Texas, United States

- Training new hires for the support department. - Delivering continuing education for current members of team to build and harness KSA’s. - Pioneered and Broke Ground First Ever New Hire LMS For Applied

Lewisville, Texas, United States

- Manages and leads calls to final resolution - 99% positive customer feedback rating since initial start date. - Averages 100+ positive reviews a month. - Ranked in the top 3 over all, for the whole department. - Ranking determined by combination of 3 metrics.- Handles Sensitive Customer Situations (SCS) with care and compassion to deescalate the situation and save business- Empowers customer by showing best practices as well as learning avenues to product mastery - Provides humor and reassurance to customers during challenging errors - Speaks to the customer as an equal- Uses terms, examples, and analogies the customer will understand

Grand Prairie, Texas

• Magnified verbal communication to perform risk advisory consultations.• Gathered confidential and sensitive information such as payment and consumer credit reports over the phone and in person.• Harnessed organizational and time management skills to function in complex situations to serve the customer.• Verified and researched information to ensure accuracy of quote.• Escalated errors and omissions to underwriting for advice and solutions.• Maintained Flexibility and Willingness to learn to pivot between sales and service-related tasks. • Learned Salesforce and other software to perform essential job duties. • Self-taught Excel Pivot Tables and VLOOKUP to further skill set for future Financial endeavors.• Passed Examinations administered by the Texas Department of Insurance.• Cleared Fingerprint Background check from IdentoGO.

Chicago, Illinois

• Provided Calendar assistance to the VP of Information Services & Analytics during national scan of a new Social Services System Implementation.• Scheduled and attended 20 meetings with outside partners across 5 time zones.• Organized and held 5 steering committee meetings representing 10 organizations.• Sharpened Written Communication skills by taking meeting notes to be added to project files to document findings.• Consultant Via Hegemony Consulting Group.

Oakbrook Terrace, Il

• Cleared 250 new/renewal limited benefit polices in 9 months.• Generated end user Ancillary Benefits documentation to ensure legal compliance. • Thrived in production-based environment to clear the back log before the end of the calendar year.• Navigated change of leadership to maintain quality of work, while adhering to best practices.• Increased document approval from 3 a week to 15 a week over a 4 month period. • Contract employee assignment renewed from 5 to 9 months based on performance. • Consultant Via Smart Resources.

Melrose Park

• Cross trained in 6 departments to gain broader experience and developed problem-solving skills to meet customer needs.• Used attention to detail to maintain in stock levels to resolve discrepancy with supply. • Maintained 100% accuracy for cash register reconciliation. • Trained 6 new employees for process and policies. • Lead by example to help team members meet goals as well as my own.• Sharped judgment to recommend alternative solutions to customer to ensure sale.

Hodgkins

A comprehensive training program that rotates through Five sections of the store to understand the day to day operations. Passed 4 exams during the training period to reinforce principles learned. Front End - Responsible for opening/closing store and conducting all cash Related activities. As well as interacting with guests at the time of final purchase. Receiving - Broke Down and Delivered fright to various departments. Supported Departments by handing all special order merchandise. Building Materials - Sold and advised guests on products for construction products. Maintained inventories for proper appearance Plumbing/House Wears - Downstocked and Overstocked products in an efficient manner to ensure shelves are properly stocked and ready to sellHardwear - Putting KSA's into use to increase department effectiveness. Participates in Scheduling, Inventory Audits, Price Adjustments, merchandise planning, and execution. Held team building exercises. Provided feedback and evaluations on team member performance.

Andrew Center Of Electronic Media

● Communicates with up to 24 Customers Per Day to Serve their Electronic Media Equipment Needs ● Maintain Electronic Media Equipment Inventory of 115 Pieces ● Provides Office Assistance to Director of Television Operations ● Generated, Stored, and Retrived Documention when perofming inventory managment

Master Of Science - Ms, Project Management, 3.72/4.0

Project Management - (PMI PMBOK 5th ed perspective on PM, Waterfall, Agile, SCRUM, Kanban (Story Board), Rolling Wave Planning.

Bachelor Of Arts - Ba, History

Activities and Societies: DJ at WLRATv/Radio Broadcasting Minor

High School Diploma

Activities and Societies: Football, Track and Field, Marching Band, Fine ArtsWestchester, IL