Jon Farinelli Email & Phone Number

Redwood City, CA, US

Salt Lake City, Utah, US

Built a QA organization of 8 quality analysts for a team of 50 engineers implementing quality assurance best practices that better fit the company's expansion into SaaS development.

Managed a development team of 40 engineers, artists, and designers Lead the studio's transition from waterfall to agile development Worked with team leaders to determine resources necessary to see features completed. Planned, scoped, and tasked biweekly sprints for the development teams. Functioned as scrum master for the studio

Responsible for the overall quality of all merchant facing applications, websites, and hardware. Providing a 99.3% crash free production environment for our merchants.Created and executed the QA strategy for the company, starting from the ground up. Oversaw the automation of testing for features on the web and mobile by our QA engineers. (Postman.

Redwood City, CA, US

Responsible for the overall quality of multiple mobile projects across several development studios.Led a staff of up to 70 personnel across multiple locations.Determined when game updates and new titles were ready for release.Fostered key relationships with EA partners to insure product quality.Spearheaded all quality assurance policies and.

Redwood City, CA, US

Responsible for the overall quality of multiple mobile projects across several development studios.Led a staff of up to 70 personnel across multiple locations.Determined when game updates and new titles were ready for release.Fostered key relationships with EA partners to insure product quality.Spearheaded all quality assurance policies and.

Lead a 24/7, 365-day-a-year customer service call center for this leading video game developer.Interview, hire, schedule, train and mentor a team of up to 40 call center representatives.Manage an annual budget and forecast and modify anticipated call volume. Create and implement customer service policies and procedures.Build and maintain key relationships.

Led a staff of 65 personnel to ensure all products were of the highest quality based on passing test plans.Created and maintained bug databases as well as bug and test request workflows. Managed quality assurance for four separate video game titles.Determined when game updates and new titles were ready for production.Fostered key relationships with.

Led a team of up to 35 quality assurance personnel.Worked closely with developers to create and approve test plans. Maintained bug databases for assigned projects. Successfully implemented and maintained embedded tester program, which saved key development time and money.

Led a team of up to 10 quality assurance staff members.Collaborated with senior management and the development team to satisfactorily complete projects.

Led up to 30 customer service representatives in a fast-paced 24/7 365-day-a-year environment, including interviewing, hiring and training all personnel.