Jon Farner Email & Phone Number

Moore Haven, Florida

Clewiston, Fl

• Setup and Configure Windows 7 Professional on desktops and laptops• Configure ActiveSync for phones to connect to Exchange 2010• Manage user printing from Windows Server 2008 Std print server• Setup user account, permissions and email using Active Directory and Exchange 2010• Proficient with Aruba Wireless to provide secure wireless to entire campus and satellite offices• Manage Star2Star VIOP phone system with over 200 hardwired and wireless phones• Use Infinias Door System to manage user access around HRMC• Manage Exacqvision DVR System for 50 hospital security cameras• Use Dell Kace for desktop/laptop update management and imaging• Document all trouble tickets using Dell Kace• Configure VPN tunnels and end-user VPN access using Astaro and Fortigate firewalls• Manage Vipre Antivirus server to verify all client and server machines have up-to-date definitions • Configure HP switches for LAN and WAN• Use VNC, LogMeIn or TeamViewer for remote user assistance• Proficient in Microsoft Office 2010, 2007 and 2003• Assisted in upgrading entire hospital server room infrastructure

West Palm Beach, Florida Area

• In charge of purchasing all computer equipment for Information Services Department• Work directly with end users to resolve computer issues it timely manner• Manage helpdesk trouble tickets using Remedy Management software• Responsible for organizing and directing orientation for all new employees• Manage user accounts using Active Directory and Exchange 2007• Install, troubleshoot and configure software and hardware on Dell and Hp servers and desktops• Responsible for nightly backups using a Cybernetics backup solution and Symantec Backup Exec 12.5• Create Tier, Magellan, and CMHC accounts and provide correct permissions per user• Manage VOIP phone system using Cisco Call Manager and Unity• Manage HP and Wyse thin client users through Citrix Access Manager• Configure Ricoh copiers and audit user printing using Print Audit 6• Setup and configure wireless solutions at remote offices

Clewiston, Florida

• Managed Microsoft clients in an Active Directory environment and provided desktop support for 500 workstations• Maintain and configure over 200 HP and Savin network printers and scanners• Troubleshoot Terminal Server issues and work directly with System Administrator to resolve in a timely manner• Participated as Lead Tech in implementation of Cisco VOIP system as well as an ERP implementation• Proficient with System Management Server and VNC to provide remote assistance to users• Responsible for configuring all new Dell and Lenovo Desktop/Laptops with Microsoft Outlook, Cisco VPN client, SAP Gui Front-end, Norton Antivirus, Office suite• Install and Troubleshoot Sprint and Cingular Blackberry’s and Broadband Cards• Work directly with users and vendors to resolve issues with the least amount of production downtime• Create and manage trouble calls using Remedy Management software