● Protects integrity of crime scenes, gathers and preserves matters of evidence, and utilizes chain of custody to preserve evidence integrity. ● Attains and records testimony on-site and directs and coordinates activities prior to arrival of senior officer. ● Conducts preliminary and detailed investigations and assists detectives in specialized investigations.● Patrols assigned areas to prevent and discover commission of crimes; locates and arrests suspects and testifies in prosecutions of fraud, theft, and other unlawful incidents.● EXAMPLE:► Identified person suspected of using fraudulent credit cards and stolen identification to obtain accommodations at multiple luxury resorts, incurring exorbitant unpaid bills. ► Action: uncovered evidence during suspect interview and notified Economic Crimes Unit (ECU) supervisor. ► Result: detectives immediately deployed and arrested and charged suspect with multiple felonies.● EXAMPLE:► Identified persons suspected of numerous thefts from Publix supermarkets. ► Action: obtained vehicle make and model from eyewitnesses and partial tag # from surveillance video. Located registered owner through extensive database research and gained cooperation. ► Result: identified suspects (both incarcerated for other crimes) who were charged with felonies and received 7-year sentences.

● Resolved issues by analyzing and evaluating cases and maintaining strict adherence to state and federal guidelines and timeframes.● Coordinated with and communicated findings to providers, members, facilities, and internal departments.● Represented cases during appeals and escalation hearings.● EXAMPLE:► Action: assisted member in filing appeal and freezing collections activity. ► Result: appeal was granted, overturning denied claim for $100K hospital bill.