(Kronos, Inc. acquired Optimum Solutions, Inc. in October 2019.)-Lead the integration of Kronos InTouch terminals with Optimum Solutions Time & Attendance-Technical liaison to the Workforce Ready Team for the integration of Grosvenor IT-series terminals

-Led a team of two technicians-Assumed the duties of the former Technical Services team and cross-trained the rest of the Data Terminal Support team

-Perform all previous duties remotely on a contract basis

-Develop and support basic custom interfaces, in addition to previous duties

-Provided second-level support to a team of two other revision control technicians-Performed service pack updates and major version upgrades to GE Healthcare Centricity Practice Solution -Practice Management and Electronic Medical Records software-Documented the upgrade process and train members of both technical teams-Installed and configured GE Healthcare Clinical Quality Reporting interface

-Responsible for new installations and updates of all VOW products on MS Windows Server-Prepared client systems for major upgrades to the PM/EMR systems-Installed and updated SureScripts’ electronic prescription and document management systems and Biscom, Inc’s electronic faxing system-Worked directly with beta sites to install new products and coordinate updates with developers-Assisted support representatives with configuration and licensing issues-Trained new technicians on installation and update procedures

-Responsible for installation and support of two time clock lines on both IBM iSeries and MS Windows Server, including configuring new instances of MS SQL Server-Provided on-site training for new clients, as well as web presentations -Delivered superior, timely service to clients over the telephone, as well as in-house repairs-Collaborated with developers to deliver new, MS SQL-based time clock software for our Windows product, expanding sales opportunities-Wrote technical documentation for time clock operation-Taught time clock classes during annual client conference-Assisted development department with product improvements-Worked with sales staff to provide accurate information to prospective clients

-Provided exceptional customer service-Created secure packaging for complex, fragile items-Expanded the store's offerings of custom crating and packaging-Performed technical support for store operations

-Completed detailed inspections of new sidewalk construction for ADA compliance-Reviewed and approved reports from other inspectors before submission to client-Prepared reports and cost estimates for sidewalk repairs in response to citizen complaints

-Analyzed survey data from Russia and Kyrgyzstan-Collated and organized trend data on Belarus-Developed subset of questions on missile defense for subsequent surveys