Help customers to correct issues with their EMC Avamar backup solutions. I help them by taking total ownership of the problem until there isn't one any longer.

Managed and trained department to improve skills enabling them to handle customer service, troubleshooting, and any other task that may arise. Implementing a cross training policy ensuring they can resolve problems on demand with little lag time. Total satisfaction increased to a 98% rating through personal coaching with team members to help improve people skills.Analyzed departmental productivity to find areas where a process improvement plan of action could be applied. Coordinator of communication, network, and equipment for all locations.Designed and configured new Red Hat Linux application server for the ERP system.

Built and configured all Red Hat Linux servers. Proper management of packages on Red Hat servers to ensure there were no security risks. Managed servers remotely and on site allowing customers to have continuous support. Analyzed systems on efficiency making necessary hardware changes when a more effective system or program was available. Tracking the expiration dates of warranties and installations to ensure hardware and technology was current, cost effective, and most productive. Installed WAN and LAN networks, new servers, printers, and PCs at customer sites. Maintained all office communication systems including: adding phone stations, making configuration changes, voice recordings, and updating version releases from the vendor as needed.