Lead team in Sales, train coach and mentor new sales associates. Managed collections dept. Inventory management and cash overs and short for the store. Grow store month over month beating last years numbers.

Successfully Manage 70 + AccountsProvide Search Engine Marketing Service and support Small to Medium size BusinessesImplement changes to meet specific MetricsCreate advertising programs and provide on going supportHandle incoming calls from clients and sales partners via phone queueSubject Matter Expert for new Campaign build process

Built and Created SMLocal Campaigns and Ad Groups for Google, Bing, and Superpages.com Assist with SMLocal Optimization cases to assist Account ManagersResponsible for successful resolution of EDN casesBuild EDN CampaignsRespond to emails utilizing the FTS systemCare for inbound and outbound calls in response to EDN cases

Handle incoming calls from clients with general questions or making reservationsRespond to incoming emails with general questions or making reservationsContract/Price Negotiations with Youth Groups, Schools and Churches either via phone or email.Make outbound courtesy calls to Clients to Confirm appointmentsManage bookkeepingDelivery Set and pick-up of equipmentReview all applicable contracts with Clients at time of DeliveryResponsible for New client service and existing client retentionSole Point of contact for any escalations and/or client concernsResponsible for Client surveys and acquiring testimonials

Lead the Team in Sales – Increased YTD Sales by $1M Increased retention rate by 50% Responsible for maintaining new and customer renewal contracts Facilitated 4th Qtr Retention Blitz on T-1 to T-4'sResponsible for maintaining personal and team daily and monthly sales goalsResponsible for ensuring store is profitable monthly as well as yearlyOpened a new store location including staffing and forming a new teamCreated Documented Processes on RetentionCreated Documented Coaching Process to increase Daily Sales Opportunities

Answer a high volume of incoming calls in a call center environmentAdhere to SLA’s and Abandon rate objectivesAdvise clients on various investments and 401k optionsResponsible for handling clients exchanges and tradesResponsible for educating clients on various company programsNavigate customer’s through 401k website Process loan and withdrawals

Handle all customer and Employee Escalated IssuesTrain and coach team members on new product linesMentor and Coach employees in the areas of sales and customer serviceMaintain daily, Monthly and Quarterly Inventory Cycle countsMaintain Oshua Chemical guidelines as well as safety issuesHandle all Loss Prevention SituationsHandle Credit card issues and Finance issues for customersPromote a positive work atmosphere

Making sure the store is profitable on a month to month BasisHandle All Customer and Employee Escalated SituationsTrain and coach team members on new product linesMentor and Coach employees in the areas of sales and customer serviceHandle all Credit card issues and Finance issues for CustomersOversee new store opening in LaMesa, CAPromote a positive work atmosphere

Helped motivate the staff and keep high moraleSet daily and monthly goals for employeesMaintained in home financing Lead the Team in Sales