• Managed visual analytic business specification activities with input from cross-functional study teams to determine study-level dashboards to be utilized for monitoring/oversight during the study.• Lead development & implementation of ePlatform components to ensure efficient performance of the integrated platform.• Managed study and compound level Trial Master File (TMF) including review of files for completeness and timely submission of documents. Includes the tracking, collecting, review, and filing of clinical documents for clinical trials.• Analyzed and optimized IT asset management processes, resulting in a 20% reduction in asset recovery time.• Lead communication pathways for new and established integration data streams in collaboration with internal and external stakeholders.• Analyzed and streamlined ServiceNow SAM processes, leading to a 25% reduction in software audit findings and compliance risks.• Collaborated with cross-functional teams, including IT, finance, and procurement, to align ITAM strategies with organizational goals.• Implemented automated HAM solutions, improving asset tracking accuracy and operational efficiency by 40%.• Was the Liaison with internal and external project teams to manage the integration of new ePlatform components and associated training.• Managed weekly integration meetings to review integrated vendor timelines and processes to ensure seamless execution of technology.• Reported on vendor progress, delays or challenges to define mitigation strategies with the project team.• Performed Oversight of the study and the build of integrated technologies through successful deployment to ensure that study build supports protocol specifications.• Performed Oversight of integration document completion to include delivery of specifications.• Participated in the development and execution of User Acceptance Testing (UAT) plan for the assigned study to ensure technology integration is in alignment with the study protocol.

• Gather and clarify business process issues and requirements/ user stories and acceptance criteria through working group sessions. • Operates as a liaison between technical personnel and the ITSM process owners such as Change manager and incident Manager• Led and guided the ServiceNow upgrade form Tokyo to Utah and Utah to Vancouver version by ensuring all Product owners signed off on their respective areas. • Led the requirements analysis and user story documentation for the implementation of the Agent workspace application• Led scrum meetings such as daily stand up, Sprint planning, Sprint reviews, and retrospectives, • Streamlined record producers to reduce drill down and improve visibility for reporting business service issues.• Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team, and executive management• Provide reporting metrics to upper leadership to ensure that adoption of new processes is very high.• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved• Coordinated the QA Testing efforts by creating test scripts and impersonating the various roles and groups for more accurate testing• Responsible for training all end users on newly developed solutions

Led and guided the ServiceNow upgrade form San Diego to Tokyo version by ensuring all Product owners signed off on their respective areas.  Led the requirements analysis and user story documentation for the implementation of the Agent workspace application Led scrum meetings such as daily stand up, Sprint planning, Sprint reviews, and retrospectives,  Streamlined record producers to reduce drill down and improve visibility for reporting business service issues. Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team, and executive management Provide reporting metrics to upper leadership to ensure that adoption of new processes is very high. Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved Coordinated the QA Testing efforts by creating test scripts and impersonating the various roles and groups for more accurate testing Responsible for training all end users on newly developed solutions. Organized special Collaborative sessions and Spikes with the Team and SMEs where necessary to help resolve the issues

• • Conducts system testing and facilitates user acceptance testing.• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.• Gather and clarify business process issues and requirements/ user stories and acceptance criteria through working group sessions. • Develop supporting materials to facilitate requirement building such as wireframes, sample dashboards, and user journey maps• Translate business requirements into user stories for the development team• Work with the development team to continuously refine the documented requirements• Perform stakeholder engagement, outreach activities, and facilitate Agile ceremonies• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered• Resolved several hundreds of data and voice complaints which position the organization as one of the biggest data and voice service providers in the country

• Developed business architecture using requirements such as scope, processes, alternatives, and risks. Led Agile business requirement gathering sessions and design sessions with users in workshop setting Conducted different levels of testing including functional, user acceptance, integration and performance to verify the client's needs are met. Worked closely with stakeholders to understand their Business Processes, including current state and the desired "to-be" state and documentation of requirements and conceptual design from which application and solutions are developed. Oversee the Product/Technical Backlog by creating Stories/Spikes/Defect for all Sprints. Great experience in facilitating sprint ceremonies like Sprint Planning, Daily standup, Sprint Review, and interactive Sprint Retrospectives Work closely to organized PI scope with Stakeholder to gauge need and urgency, team lead to gauge capacity. Looking over requirements and solutioning to ensure everything are ready for use. Created all testing scripts in ServiceNow Test Management 2.0 to test the recently developed changes and ensure stakeholder satisfaction.

Coordinated and facilitated communication with the application development team and support team. • Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats.Facilitated meetings with clients to gather application requirements and converted it into requirement document. Created project plans to be used by development team.• Designed new computer programs by Analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing software requirements specifications. • Enhanced Loan origination system (LOS), gathering requirement for Loan setup (1003), UW and PRC process, Post funding documentation and process. • Worked on gathering requirement for document management requirements, OCR process (OCR vendors-Black Knight and Parada Tec) and workflow process. • Updated Key Performance Indicators (KPI’s) to ensure Business Controls and the associated risk(s) are effectively managed through data and information. • Identified test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT) as well lead user acceptance tests and provide the functional support to users. • Built continuous team improvement to ensure a culture of personal responsibility to enable a highquality feature via a thorough Pull Request process.

•• Encouraged team cohesion, overcoming impediments and hurdles to productivity.• Tracked team metrics to identify and suggest areas of improvement.• Collaborate closely with team to ensure proper communication of risks and dependencies.• Performed risk, and dependency management for the teams. Also ensured release management practices align to enterprise standards. • Acted as Agile SME to teams, product owners, and management.• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity • Create a schedule and project timeline.• Monitor and report on project progress • Evaluate and assess the result of the project.• Present to stakeholders report on progress as well as problems and solutions