Jon G. Email & Phone Number

Warrington, England, United Kingdom

Leading IT integration projects for mergers and acquisitions as Ecolab continues to grow. Overseeing the full IT integration, incorporating:Connecting sites to the corporate network by complying to IT Security standardsProvisioning of user accounts and associated licensing for all users via the HR processes based on Active Directory strategy decisions, providing intracompany IT access to applications and infrastructureCoordinate the deployment of End-User-Devices according to the latest Hardware and Software standardsImplementation of corporate IT processes including Employee Lifecycle, PC provisioning, Application support processes Migration of email to corporate standardsBackbone infrastructure integration/standardization including Server and NetworkApplication landscape harmonization to allow intracompany access or merge according to business needs and feasibilityResponsible for feasibility studies, time and cost estimates, and establishment and implementation of new or revised applications systems and programs. Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports.Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods.

Northwich, Uk

Responsible for coordinating activities related to the Global Service Desk for new services, upgrades to existing services, knowledge management activities and reporting. In addition, managing process and procedure improvement projects that will deliver financial efficiency and End User satisfaction.Initiating direct collaboration with the Global Service Desk Operations Managers who are responsible to manage the day-to-day operations effectiveness, escalations, quality and end user satisfaction performed by the Tier One IT Service Desk contact centres in Lisbon, Portugal and Manila, Philippines.

IT Depot Manager, supporting approximately 13000 users in Europe and a subset of the Middle East & Africa. Successfully implemented a depot consolidation project across the region, standardizing process and currently looking to implement a process improvement program in Asia Pacific. Extensive expertise of ServiceNow, working towards a fully integrated and accurate asset management program. Part of a Global team, current projects include working on the go live of a new European ServiceDesk, ensuring efficient escalation processes and workflows are in place to support the End User efficiently.

A Level, Computer Science

10 Gcse Grades A To C