Jon Garton Email & Phone Number

Thornton, Gb

Preston, United Kingdom

Lytham St Annes

Fleetwood, Lancashire

Integral member of a technical team that focused on problem solving issues regarding customer accounts including data discrepancies, faulty equipment, siteworks and all general metering queries. Also required to meet daily targets and deadlines. This consisted of liaising with other energy suppliers, UK distribution companies and third parties as well as assisting other teams with general queries and complaints relating to the role. I solely handled all customer complaints from a technical perspective, resolving high priority customer metering and billing issues. I took ownership off all revenue and protection cases which involved investigating electricity theft, analysing evidence and complex electricity setup, detailed reporting, calculating lost usage and explaining step by step processes and regulations with customers.

Blackpool, United Kingdom

Responsible for administering all aspects of property valuations, sales and rentals. A large proportion of the work involved liaising with clients and other third party organisations. Required good business sense, excellent verbal communication/telephone skills and teamwork. Also involved sales, marketing and negotiating techniques in order to meet targets.

Fylde Coast

Target driven data collection. Carried out safety checks on gas and electric meters and also detected suspected tampering of meters. Dealt with the general public on a daily basis in a polite and respectful manner. Worked with a complex hand-held computer system.

Norcross

Responsible for managing and controlling large volumes of diverse benefit claim letters, giro cheques and Government office documents for the Department for Work and Pensions, operating various bulk print heavy duty machines. Included the collation and accounting for all secure stationery as well as utilising the company software to produce relevant document information for the numerous printing services provided.

Electrical And Electronics Engineering, Btec Level 3 National Diploma

9 Gcse’S Including Ict And English (A-C)

Activities and Societies: Football Team, Athletics club and Cricket Team.