Jon Gluck Email & Phone Number

Denver, Colorado, United States

MANAGER 2014 - PresentApple, Inc., Denver, CO-Lead and inspire high-performing teams of up to 400 associates delivering exceptional customer experiences across shopping and support for the #2 ranked location in the country with $200 Million in annual revenue. -Provided leadership to an Account Management team in B2B sales of Apple products to corporate accounts. Oversaw all aspects of the sales development lifecycle, including client needs assessments, solution-based selling, customer journey, technical implementation, and device management.-Aligned operations with corporate strategy, identity, metrics, brand, and message while supporting growth, performance excellence, risk management, and profitability objectives.-Developed and implemented training programs to drive key performance indicators. Provided ongoing coaching and mentoring of the Sales team.-Drove key community engagement initiatives with Apple EDU partners as well as local Business community.-Create and maintain a culture highlighting Apple's values and supporting inclusion and diversity through corporate and store events.Notable achievements while in the position included:-Led successful teams in Operations, Support, Business and Shopping Experiences, resulting in achieving YOY success in NPS, accuracy, and successful PIs.-Increased lead generation by 47% YOY and net promoter score to 97% satisfaction.-Planned and executed multiple Apple new store openings, including the transition from classic store to flagship relocation at Aventura and the Cherry Creek new store opening.-Built and implemented a holistic Black Friday and Holiday FY20 plan that provided a positive customer experience to drive a significant portion of the business, reflected in Net Promoter Scores (NPS) and year-over-year growth in revenue and iPhone sales.

Miami-Fort Lauderdale Area

• Developed and maintained a team-based, inclusive work environment that promoted high-performing performance and employee development.• Maximized store profitability through the use of innovative selling strategies, scheduling, and people development.• Led a high-performing team to new performance levels, including surpassing defined goals for profitability, and• organized and led a program to aid in employee development, creating a talent bench for the store and district.• Played an integral part in the recruiting and hiring process to match the customers' unique needs.• Conducted NET and TRUST training for all new employees to drive performance improvements.• Facilitates a team-based, inclusive work environment to promote sales across multi-channel and drive employee development and customer retention.Notable achievements while in the position included:- Spearheaded the rollout of Net Promoter to improve the customer experience.- Consistently ranked in the top 3 in the district performance scorecard and customer satisfaction and highest in the district in CSI and Blue Crew Bucks payouts to employees.