Assistant Service Manager
Current- Acts as a back up of the Service Delivery Manager.- Maintain the service department maintenance contract database.- Actively participate in renewal and preparation of service contract. - Prepare service department (KPI) reports and discuss with SDM (service delivery manager) prior to submission. - Communicate with sales department regarding site-prep request and machine delivery. - Communicate with marketing department regarding demonstrations/open house/exhibits. - Organize contract review meetings in relation to new machine installations.