Jon Grace Email & Phone Number

South Wales

Various

Care of a close relative and personal property development.

Aviva Account, Norwich, United Kingdom

Responsible for the ownership and management of all ITO Change programmes of work within the HPE Aviva Account.Responsibilities include ;• Account and client responsible owner for the successful outcomes of the HP Aviva global infrastructure change portfolio of programs and projects • Accountable authority for all deliverables and cost management / budgetary activities.• Functional Leadership of all TPS Project/Program Managers assigned across all global portfolios• Day to day ownership of all projects, programmes and deliverables.• Management and governance of TPS resourcing, contractual obligations, risk and issues and project delivery adherence to all corporate toolsets and processes• New Business Solution Governance• Continuous relationship management with key internal and external customers and stakeholders and joint chair of the client Change Steering Group.• Provision of oversight and governance to solution and service delivery activities• Escalation/Corrective action owner for all ITO projects and programmes in delivery across the account.• Ensuring effective interfaces and collaboration across internal & external parties in a multi-vendor delivery environment• Reverse engagement business development and growth

Tnt Express Account, Atherstone, United Kingdom

Reporting into the Account Executive and Account Delivery Executive, responsible for the ownership and management of all ITO Change programmes of work within the TNT Express Global Account.Responsibilities include ;• Account and client responsible owner for the successful outcomes of the HP TNT global infrastructure change portfolio of programs and projects • Functional Leadership of all TPS Project/Program Managers assigned across all global regions • Day to day ownership of all, projects, programmes and deliverables.• Management and governance of TPS resourcing, contractual obligations, risk and issues and project delivery adherence to all corporate toolsets and processes• New Business Solution Governance• Continuous relationship management with key internal and external customers and stakeholders and ownership of the Global Programme Board.• Provision of oversight and governance to solution and service delivery activities• Escalation/Corrective action owner for all ITO projects and programmes in delivery across the account.• Ensuring effective interfaces and collaboration across internal & external parties in a multi-vendor delivery environment• Reverse engagement business development and growth

Unilever Account, Chester, United Kingdom

Reporting into the Account Executive and Account Delivery Executive, responsible for the ownership and management of all HP ITO Change programmes of work within the Unilever Global Account across 130 countries worldwide. This includes ;• Account and client responsible owner for the successful outcomes of the Unilever TPS global portfolio of programs and projects• Functional Leadership of Project/Program Managers assigned across EMEA, APJ/AMET (Asia Pacific, Japan / Africa, Middle East and Turkey) and AMS (Americas) regions• New Business Solution Governance• Management and governance of TPS resourcing, contractual obligations, risk and issues and project delivery adherence to all corporate toolsets and processes• Responsible owner for global capacity forecasts and associated financial plans• Continuous relationship management with key internal and external customers and stakeholders and ownership of the Global Programme Board.• Provision of oversight and governance to solution and service delivery activities• Escalation/Corrective action owner for all ITO projects and programmes in delivery across the account.• Ensuring effective interfaces and collaboration across internal & external parties in a multi-vendor delivery environment

Rollys-Royce Account, Derby, Swansea, Various

Responsible for the ownership and management of ITO Change programmes of work within the Rolls-Royce Account. This includes ;• Establishing and maintaining capacity forecasts and associated financial plans• Continuous relationship management with key internal and external customers and associated stakeholders.• Provision of oversight and governance to solution and service delivery activities• Escalation/Corrective action owner for projects and programmes in delivery.• Working closely with the New Business Team and Account Management team to ensure growth realisation of the portfolio’s up-selling potential• Ensuring effective interfaces and collaboration across internal & external parties in a multi-vendor delivery environment• Responsibility for multi-country financial management and reporting.

Bp Account, Stockley Park/Swansea, United Kingdom

Responsibility for managing a client facing audit & review of the BP client’s infrastructure estate against contracted and financials target. Scope included ;• Server Tooling (HPOM, HPSE, ESL etc)• SLA’s and Support Groups• Finance and Invoicing• Warranty/Maintenance, Patch Levels (Hardware, Software, Firmware)End to end delivery & operational process reviews (build, deploy and decom etc)• Ownership and management of the corrective action outcomes through to resolution. Reporting into the BP client management team and the account Exec team.• Additional responsibilities included a management role in the account Delivery Framework review involving account growth opportunities and Project Services delivery model changes.

American Express Account, Brighton, United Kingdom

Successful Delivery of a brand new EMEA Regional Data Centre and 3500 seat Head Office for the American Express client.• This included :-– Data Networks – migration & transformation– Voice Infrastructure - migration & transformation of all Card and Travel associated voice services– End User Computing Mid-range and Core Service migration– The transfer of 3500 users into a fully functional new head office in Brighton• Held overall responsibility for end to end scope definition, financial management and third party vendor management in delivery of the architectural roadmaps and associated business requirement designs.• Responsibilities included all standard programme management practices and associated financial accounting and reporting processes.• Participated in regular Vice President and Director level reviews and associated stakeholder management sessions.• Interfacing with the wider American Express leadership team to realise an aggressive programme implementation schedule

Aviva Account, Norwich, United Kingdom

Assigned from the Transition and Transformation tower to the Production Engineering delivery arena to assess and coordinate the PE service delivery transformation.• This included :- – Initial analysis to determine required corrective actions followed by an organisational restructure to enable successful delivery – Deployment of an organisational structure and governance mechanisms to support coordinated delivery – Stakeholder management with client Chief Technical Officer – Liaising with EMEA Production Engineering leadership to ensure identified resource commitments were achieved (+50 engineering resources on-boarded) – Corrective action delivery and supporting financial delivery model • Responsibilities included all standard programme management practices and associated financial accounting and reporting processes. • Interfacing with the Aviva transformation leadership team to realise an aggressive programme implementation schedule and reduced delivery times

Aon Account, London, United Kingdom

Programme Director for the Sales pursuit and subsequent delivery of the AON Transition and Transformation programme (TCV circa $70m) • This included :- – Implementing a new account business management system including new billing process – Implementing a new Service Management toolset based on the client reference architecture and migration of the existing services onto that new toolset. – Implementing a new Service Management Centre and associated tools and process – Physical migration and transformation of the existing service desk including ITIL process implementation. – Migration of on-site support services to the new tooling. – Optimising Software management services (Software Distribution, Software Packaging) & Remote Desktop Management (RDM) – Implementing Asset Management – Optimising the Workplace Server management service (Deploying new clients and executing the service migration). – Transforming Aon’s existing Application Server estate to new Hardware and Software located in HP’s Doxford and Wynyard data centres. – Transformation of the existing Citrix Farm estate – Storage Service deployment and migration – Implementing new LAN infrastructure • Responsibilities included all standard programme management practices and associated financial accounting and reporting processes. • Management of an organisational delivery team consisting of 200+ resources including 3 programme managers, 12 project managers and supported by lead SME architects and Senior Engineers. • Interfacing with the AON CTO and his executive team to ensure successful delivery to an aggressive programme implementation schedule

Derby, Swansea

Working within the Accounts Global Infrastructure theme, responsible for assessing the deployment phase of the European Infrastructure Modernisation programme.• Identifying and implementing a corrective action strategy to address client concerns re programme delivery model• Managing the subsequent delivery of the core components which included ;– Deployment of a phased client MS Vista migration,– Laptop (phase 1) and desktop (phase 2) refresh/upgrade for 15000 users,– Migration of 1000+ business applications,– Tivoli migration to clustered SCCM solution– BAU support processes transformation exercise– Sub-contractor management of third party providers• Responsibilities include all standard programme management practices and associated financial accounting and reporting processes.• Interfacing with the Rolls-Royce leadership team to realise an aggressive programme implementation schedule

Swindon, Swansea

Management of an HP/EDS consultancy team working with and on behalf of the Nationwide Building Society IT Leadership responsible for the :-• Definition and execution of a joint study defining the NBS Technology Roadmap, Conceptual architecture, Applications Roadmap and Future State Architecture strategy.• Development of NBS high level Capabilities and Technology Principles to be delivered/improved by the Future State Architecture Strategy,• Definition and high level planning of the underlying projects of work required to implement Technology changes.• Production of a ‘NBS Stage 3 Portfolio Board Major Change Submission’ for those elements of transformation that can be realised before 30th June 2010 including ;– NBS High Level Programme PID– Combined NBS High Level Project PID(s)– Roadmaps, strategy documentation and financial justifications (including benefit analysis).– Integrated Programme Management strategy and organizational brief to ensure successful realization of the combined submission.

Stockley Park, London, Swansea

Reporting to the QMTR Pursuit Lead and the QuIP Delivery Executive and working directly with the NOMS(HMPS) client, responsible for the definition and subsequent delivery of the QuIP (Quantum upgrade Infrastructure Programme) and its related projects and studies.• Definition and execution of a joint study defining the clients Technology Roadmap, Conceptual architecture, applications roadmap• The definition and implementation of ;- a joint technology organisation,- a cohesive Portfolio (Programme) and Delivery Management organisation including governance arrangements and- the implementation of the commercial and contractual framework to continue to develop, maintain and govern the overall architecture and roadmaps• Responsible for all aspects of the definition and delivery of the resulting programme of work to implement ;- 24 Infrastructure Delivery projects- 10 Technical and Business Study Projects- Management of 8 Project and Programme Managers across 7 xGEA workstreams (Infrastructure, Infrastructure (Networks), Common Applications, Security, Architecture & Roadmaps, Service Management, Channel Services)• Definition and ownership of the QuIP New Business process and associated governance.• Ownership of the Programme and New Business Change Control Board.

London, Swansea

Working directly with the Bravura Solutions (UK) customer, responsible for the technical migration of End User Computing, Service Desk and BCM services from a Bank Of New York infrastructure environment an EDS managed service regime. • Responsible for all aspects of conducting a Business Continuity BS25999 assessment of current and transition practices and managing the implementation of a long term post transition BCM plan. • Responsible for the design, test and build of the End User Computing stream of services and management of the transition from a Bank Of New York hosted environment to that of an EDS managed service environment. • Initial definition of the customers MQ Services requirement as a preliminary step to the scoping and provision of an EDS managed solution. • Working with the customer to define their transitionary and ongoing managed email service requirement. • Initial definition and scheduling of leveraged an EMEA Digital Workflow solution to support Bravura service management across Change, Problem, IMAC, Asset Management and other service areas. • Defining and implementing a managed EDS Service Desk to support London, Edinburgh, Wilmslow and Luxemburg customer sites on behalf of the Bravura SDM/E. • Provides support to the CE, CDE, SDE, SDM and Programme Director where appropriate. • Participation in the Programme and New Business Change Control Board.

Swansea, Hook

Responsible for scoping, defining and implementing a centralised 2nd and 3rd line Applications Maintenance and Support (AMS) capability for all Defence Services programmes.• Management of application migration for non-conformant programmes as part of the Dii implementation across the defence platform.• Bid support for the Defence NIKE bid including maintenance and support plans as well as skill set generation / training programme and best shore application.• Management of the JPA ( RAF and RN HRMS) programme pre and post Release 2 Tiger (technical and performance) Team.• Direct customer management and support for JPA RN Data Migration exercise as part of Release 2 post-live cutover activities.• Owning member of Defence Transformation Programme.

Various

Implementation of an Oracle HRMS programme for the three armed forces.• Responsible for management and delivery of 3 parallel testing phases (link Regressions, System Test and System Regression).• Daily check pointing with Senior EDS leadership, (including CDE, ECDE and ROD) in the run up to Release 1 implementation.• Responsible EDS manager in the delivery of RAF owned Migration programme as part of go-live implementation.• Direct customer management and support• Project Manager for Tiger Team post Release 1 go-live following Cat 1 performance incident.

Various

Pre contract award, responsible for scoping, preparing and planning the implementation of the accounts operational processes and procedures.• Cross consortium management of account start-up processes and procedures• Responsible CIO owner for account QMS implementation• Delivery of account Change Management processes• Delivery of Requirements Management processes (specifically the Verification Validation Requirements Matrix – VVRM).• Programme Resource Management procedures• Financial planning for the Central Information Office (CIO) group.

Swansea

Responsible for 150 staff across 5 locations providing leveraged technical and management services to 24 customers (on and off shore)• Services audited and awarded CMMi Lev 3 accreditation• Co-owner of SWSC business delivery strategy• Owned and managed ITIL related services on behalf of the UK SWSC.• Defined an extension to GSCM v4 and 6 to include operating and management models for leveraged capabilities within Solution Centre’s.• Reduced effort in solution provision by focusing on repeatable solutions implemented centrally, across multiple projects/accounts,• Reduced risk in development & change control with leveraged single processes,• Control of and reduction in project/account specific infrastructure requirements due to leveraging centralised hardware & toolsets• Site management and Business Continuity planning for UK SWSC• Direct support for the DVLA re-compete, the National Assembly of Wales, the Vehicle Inspectorate bids as well the Liverpool Victoria contract extension.

Telford, United Kingdom

Inland Revenue Division

Telford, United Kingdom

Inland Revenue Division

Telford, United Kingdom

Inland Revenue Division

Telford, United Kingdom

Inland Revenue Division

Shipley & Telford

Various Roles