Jon Gray Email & Phone Number

Anderson, In, Us

Fort Wayne, In, Us

As the Information Technology Manager at Hallmark Home Mortgage in Fort Wayne, IN since September 2019, I've been instrumental in spearheading transformative initiatives aimed at enhancing collaboration, productivity, and organizational efficiency.Firstly, I led the migration of user mailboxes from a legacy 2010 Exchange server to cloud-based Office 365, revolutionizing our communication infrastructure and enabling seamless collaboration among team members.In tandem with this migration, I implemented a comprehensive security infrastructure by deploying a new Cisco Meraki Firewall across 30 sites with MPLS. This initiative fortified our network integrity and ensured robust data protection, safeguarding sensitive information from potential threats.Furthermore, I drove organizational efficiency by transitioning our IT department from reliance on an external Managed Service Provider (MSP) to an internally managed team. This shift streamlined operations, reduced costs, and increased our agility in responding to IT-related challenges.In pursuit of cost-saving measures and risk mitigation strategies, I orchestrated vendor consolidation, service optimization, and the development of Disaster Recovery as a Service (DRaaS) and Business Continuity Plans (BCP). Enforcing a formalized information security policy, I executed Multi-Factor Authentication (MFA) and Single Sign-On (SSO) protocols, ensuring robust email security with the implementation of Mimecast solution.Facilitating the transition of 30 office locations to a remote workforce setup amidst unprecedented times, I leveraged Microsoft Teams and Cisco Meraki Firewall, ensuring seamless business continuity. Concurrently, I orchestrated the migration of onsite phone systems to the cloud for 300 users, fostering transparent communication and collaboration among our remote workforce.

Pendleton, Indiana, Us

Provide strategic oversight of 270 cross functional employees and 30 branches; systematically spearheading a variety of IT projects, managing various cross-functional teams, and working diligently to identify, analyze, and measure project risks.Support five years of high growth by transforming the company from paperless to digital, providing technical support for a variety of users, managing five IT support staff, and providing supervisory assistance and training to help desk staff.Enhance operational efficiencies by designing and maintaining a network of 80+ local computers and 12+ virtual servers while extending network and communications between 20+ branches and over 250 remote users.Oversee the security logistics for the entire loan process and data exports and imports for software changes; serving as the subject matter expert on the loan process including interfacing with lending vendors and supporting HDMA and MCR reports.Improve operational efficiency by developing the website, company email, and network while performing hardware repairs, software upgrades, and installations.Streamline the data entry process and eliminated duplicate entries by developing and managing a project for a web-based loan-tracking system.

Developed an information technology consulting and technical services company, providing strategic and tactical planning, development, evaluation, and coordination of information and technology.Increased operational efficiencies for several small business by developing technical infrastructures and providing consultancy, design, implementation, and support of data related services to customers.Provided technical support for windows operating systems, hardware repair and upgrades, built and sold custom computer systems and networks, and managed a variety of projects including Microsoft Exchange and CITIX Terminal servers, Domain setup, and administration.

Washington, Dc, Us

Bachelor Of Arts - Ba, General Studies

Associate Of Arts - Aa, General Studies

40+ Credit Hours, Accounting