Jon Greetham Bca Email & Phone Number

Blackford, England, Gb

United Kingdom

As a Tesco Phone Shop Manager I consider myself an inspirational communicator who shares knowledge, experience and best practice. I can create a great team spirit and build good working networks. Adaptable and resilient to meet the ever changing demands of our business and able to coach and support colleagues to do the same. I build strong relationships with customers and colleagues and consider myself agile in the way I think, make decisions and handle change, with energy and drive to deliver beyond expectations. I show innovation by always looking to improve performance to meet people, operations, financial and customer targets.Forward thinking and seizing opportunities I act quickly to do what’s right for colleagues and customers. I know how to be at my best and do the right things, even if plans aren’t working out and I thrive on change.Offering expert sales advice and support to my customers in the Phone/Tech Departments, ensuring customers can always get what they want. I manage and achieve department budgets/targets including contract sales, profit, insurance attachment, shrinkage, payroll and training. I lead and coach my team to follow warehouse guidelines so that the Phone Department always complies with What Good Looks Like.

To exceed target driven KPIs through training, coaching and managing my team, control budgets, increase GP, uphold and increase brand image and brand awareness, deliver a service that conforms to Vodafone UK’s compliance regulations and actively seek every opportunity to provide the best possible customer service. Make sure all administrative tasks are completed in a timely manner, merchandise the store accordingly and keep it in a presentable fashion that encourages customers to come in. Build know how around the latest technologies and awareness of the competition.

Assist the Restaurant General Manager (RGM) to ensure that all business needs and company KPI’s are met, to increase sales, implement in-store promotions and maximise profitability. Ensure all financial and administrative procedures are adhered to at all times and discrepancies are investigated and dealt with swiftly. Support the RGM in weekly labour schedules and other paperwork, keeping myself up to date to enable me to deputise in their absence. Ensure all Company standards and procedures are met and cleaning work is carried out. Handle all customer complaints. Assist the RGM in correctly staffing, training and coaching of all employees. Support the RGM at team and management meetings. Handle employee relations issues within the restaurant. Ensure that all Statutory and Company Health, Safety and Food Hygiene regulations are followed and corrective action taken as necessary. I have successfully helped with three new store openings including that of my current store, Yeovil whereby I was influential in helping the RGM to achieve company record breaking opening week sales of £90,000 net. Recognised by my peers for my achievements at our ARGM rally, I have now successfully signed on to become a Restaurant General Manager.

Glastonbury

As a Restaurant General Manager for KFC my main duties and responsibilities were:· Maximise the sales and profitability in the restaurants and ensure that all resources are at correct levels. Carry out and keep aware of local restaurant marketing activities and co-ordinate in-store promotions. · Accurately forecast sales and labour taking into account current trends and future promotions. · Ensure all financial and administrative procedures are adhered to at all times and discrepancies are investigated and reported. · Ensure that the labour schedules and all paperwork, including personnel documentation and files are completed and maintained correctly. · Ensure all Company standards are met and cleaning work is carried out. · Handle all customer complaints. · Ensure that the restaurant is correctly staffed and all employees are correctly trained, monitored and coached and annual appraisals are performed. · Carry out training and development programmes for Team Leaders, Assistant Managers, Assistant Restaurant General Managers. · Handle employee relations issues within the restaurant, conducting disciplinary and grievance proceedings. · Prepare and take part in conference calls, hold team and management meetings and brief the team along with any store specific issues. · Ensure that all Statutory and Company Health, Safety and Food Hygiene regulations are followed and corrective action taken as necessary. · Deputise for Area Coach when required. · Provide support to stores within the area as required.

Responsible for the day to day running of the bar inc., the responsible retail of alcohol, stock control, recruitment of staff, handling money, face to face interaction with customers and sales representatives, decision making, IT, marketing, answering phone queries and general running of the pub in the absence of the Landlord.

Responsible for the digital and print typesetting of medical and scientific journals. Proofreading and touch typing skills. Eye for detail, working under pressure and meeting deadlines. Communicating with other team members and customers. Issuing and following instructions. As part of the ‘Training Team' I was involved in the screening of potential new employees, interviews and overseeing the in house training.

As general manager my role was similar to that which I did as Bar Manager with the added responsibilities of overseeing the kitchen (and staff therein), Food Safety, accounts and wages.

Psychology

Education record

English Language English Literature Maths Physics Geography History French Home Economics Chemistry Computer Studies Photography

Education record

Sociology; Political Studies Photography