Jon Gulenchyn Email & Phone Number

Naples, Florida Area

• Responsible for the IT operations control for the entire network and systems infrastructure including: Executive, Finance, Police, Fire, Utilities, Public Works, Building Services, Community Development, Parks and.
• Administration, maintenance, and support of all primary systems including but not limited to Active Directory, SQL and Exchange along with front end applications servers, backup systems and procedures, IP telephony.
• Headed annual… Show more
• Headed annual review of disaster recovery plan and conducted testing procedures for fault discovery to support business continuity
• Established and facilitated an IT steering committee to help ensure proper IT alignment with business objectives and future strategyPerformed various key responsibilities in managing the following projects such as.

• Primary response for both desktop and LAN/WAN troubleshooting and problem resolution in local region and corporate headquarter sites in a 24/7 environment.
• Support for both hardware and software VPN configuration in remote site, transient use, and telecommuting applications helping to support 99.998% network up-time.
• Aided in the configuration and install of Cisco routers and switches supporting an MPLS architecture along with IPT in a converged environment.
• Responsible for… Show more
• Responsible for complete detail of problem resolution as it pertained to desktop and network hardware along with accompanying connectivity. Show less

• Initial response to all calls and e-mails requiring immediate issue management and delivery of service to over 4000 employees each month.
• Achieved first-call resolution of 70% for all reported incidents in a manner which produced Customer Satisfaction responses that were consistently well above average.
• Analyzed and resolved desktop, laptop, and printer hardware and software issues utilizing remote tools and very specific instructions to end users.
• Configured desktop and… Show more
• Configured desktop and laptop hardware, software, and VPN connectivity.
• Liaised with multiple vendors providing DSL and cable connectivity to remote sites while trouble-shooting connectivity issues. Show less

• Establish and documented all technical support standards and provide ongoing support for a wide variety of data storage and transfer solutions.
• Key member of the team responsible for transition of support department function from Acton, MA to Naples, FL.
• Performed in a primary role for new product review, representing the interest of the technical support team in all relevant matters including: marketing, documentation, and development testing.
• Assisted in engineering SQL… Show more
• Assisted in engineering SQL database designed to address all web-based product support inquiries and provided subsequent routine maintenance.
• Directly involved in new personnel screening and review with regard to the technical support department. Show less

• Provided technical and operational support to ensure quality, timely problem resolution for retail stores representing $16+ billion in annual revenue.
• Maintained current knowledge of standards, status and problems related to the Valunet platform, a branded NT system profile developed by SuperValu to automate file maintenance, supplement support overhead, and manage.
• Maintained current knowledge of standards, status and problems related to the Valunet platform, a branded NT system profile developed by SuperValu to automate file maintenance, supplement support overhead, and manage.
• Acted as primary reference for team charged with implementing a transition and provide ongoing support for SV Harbor/Portal, a corporate wide initiative to web-enable all of SuperValu’s currently supplied retail.
• Conducted weekly conference calls with hardware supplier (Unisys), communicating and responding to needs and concerns regarding the ordering process, hardware standards, and other critical issues. Show less