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Jon Hamilton is listed as Principal Analyst and Solution Developer at Vanderbilt University Medical Center, based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at vanderbilthealth.com and a matched LinkedIn profile for Jon Hamilton.
Jon Hamilton previously worked as Senior Project Manager at Vanderbilt University Medical Center and Assistant Director at Vanderbilt University Medical Center. Jon Hamilton holds Master Of Science (Ms), Health Systems Management from Vanderbilt University.
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AeroLeads found 1 current-domain work email signal for Jon Hamilton. Compare company email patterns before reaching out.
Extensive experience in leadership, management, nursing, and operations in a large medical center as well as in a private practice. Proven ability to work within and across departments to develop programs, training, and process improvements using technology and existing resources that result in novel ways to increase quality, service, collaboration, and efficiency.
Listed skills include Process Improvement, Healthcare Management, Healthcare Information Technology, Hospitals, and 15 others.
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Nashville, Tennessee, Us
• Provide leadership on business analysis and strategic direction for PAS.• Deliver business analysis on projects including engagement and stakeholder management.• Lead business change and define business requirements and processes on projects.• Advise, design, and build WalkMe, Smartsheet, and REDCap content.
Nashville, Tennessee, Us
• Actively supported the Vanderbilt Advanced Scheduling (VAS) Project to transition from REDCap to Epic decision support for frontline staff with advice, content building, and communication.• Designed, built, and maintained novel decision support tools in REDCap for over 200 frontline PAS scheduling staff supporting 45 VUMC specialties. Tools included scheduling, insurance, urgent protocols, messaging, contact information, and general information.• Created training with quizzes for PAS non-clinical staff to learn the basics principles of practice and key terms for 23 VUMC specialty departments.• Managed the VUMC transition to Epic for PAS. Participated in multiple committees and led local work groups, delivered weekly updates to staff and monthly reports to access leaders, and developed workflows and guidelines for new processes. (October 2016 – January 2018)• Established the Opportunity to Improve Service (OTIS) issue reporting tool in REDCap for appointment scheduling concerns. Included training, automated follow up to requester, and reporting. • Created appointment scheduling cross-training protocols for 16 specialty department’s access centers.• Led project that migrated 105 VUMC accounts to new third-party after-hours answering service. Communicated with stakeholders, updated phone numbers, revised protocols, and expanded disaster recovery processes.
Nashville, Tennessee, Us
• Lead 77 access employees and five supervisors serving nine specialty departments while maintaining VUMC goals of less than 5% abandonment rate and less than 30 second on average to answer. • Member of the leadership team that centralized outpatient access operations.• Management of several department-wide improvement projects (audit improvement, business intelligence, access agent working remotely).• Built and lead new quality improvement team to perform audits and coach staff and supervisors. This team had a reputation for solid reporting, fairness, integrity, and approachability.• Designed and implemented agent auditing/reporting tools in the DVS Encore call recording system based on department and VUMC goals and policies. • Lead the project to initiate and fully utilize the DVS Encore call recording system for 220 scheduling agents and 20 supervisors at two physical locations.
Nashville, Tennessee, Us
Vanderbilt Heart and Vascular Institute• Developed a simple, easily to update Visio decision support system to guide scheduling of sub specialty appointments that decreased errors and on-boarding time for new schedulers.• Implemented a mix of part-time and full-time schedulers to match call demand while allowing for employee time off and illness.Vanderbilt Medical Group Central Call Center• Team coordinated appointments for nine different programs, included a triage nurse, and answered the Vanderbilt Medical Group physician referral/information line.Office of Outpatient Referral Assistance• Designed and managed team providing VUMC providers and patients with a resource for coordinating care when community resources are appropriate and available.
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Jon Hamilton works for Vanderbilt University Medical Center.
Jon Hamilton is listed as Principal Analyst and Solution Developer at Vanderbilt University Medical Center.
AeroLeads has found 1 work email signal at @vanderbilthealth.com for Jon Hamilton at Vanderbilt University Medical Center.
Jon Hamilton is based in Nashville, Tennessee, United States while working with Vanderbilt University Medical Center.
Jon Hamilton has worked for Vanderbilt University Medical Center and Nashville Gastrointestinal Specialists.
You can use AeroLeads to view verified contact signals for Jon Hamilton at Vanderbilt University Medical Center, including work email, phone, and LinkedIn data when available.
Jon Hamilton holds Master Of Science (Ms), Health Systems Management from Vanderbilt University.
Jon Hamilton is listed with skills including Process Improvement, Healthcare Management, Healthcare Information Technology, Hospitals, Clinical Research, Emr, Epic Systems, and Ehr.
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