Responsible for Infrastructure Operations teams to include, network, telecom, database, Windows and Linux systems, IBM systems, production control, storage, and data center.

Managed the IT Infrastructure Services group responsible for Cisco Network & Telephony, x86 systems, Database, IT Security, Data Center, IBM iSeries, Operations as well as Service Desk which supported the retail stores, internet and catalog businesses along with the restaurants, resorts, Tracker Marine Boat Centers, Tracker Marine Manufacturing and construction management of properties. Accountability for 4 direct reports and a total team of 45 technical associates.• Responsible for creation and management of capital and operational IT budget in excess of $10 million dollars annually• Responsible for the successful IT construction build of 27 Bass Pro retail stores 26 restaurants and 1 distribution center which included every IT component from structured cabling to WAN connectivity.• Oversight of 24x7 Data Center Operations providing maximum uptime through proactive management and root cause based issue resolution• Led team effort to create turn-key solution for new IT build processes for retail locations• Conducted successful PCI Audits in 2012 and 2013• Expanded Citrix XenApp environment to accommodate 1,000+ users in an effort to improve security compliance for PCI, improved remote access performance for datacenter based applications and offer cross platform operating system support applications. • Built and maintained successful vendor relationships which included contract negotiations as they related to areas of responsibility• Negotiated Lexmark Managed Print Services contract saving the company an estimated $600K per year on repair, labor and consumable costs.• Built confidence with key business stakeholders by ensuring consistent communication related to IT systems • Spearheaded transition from aged Altiris Service Desk/Imaging product to Dell KACE 1000 and 2000 appliances implementing ITIL processes for change management as well as asset, OS imaging and application packaging

Led team of 8 network and telecom engineers responsible for overall design, implementation, and support of corporate infrastructure including LAN, WAN, Security, and Telephony• Designed and rolled out completely redundant retail store network increasing uptime and MTTR• Conducted ground up build-out of network infrastructure within primary and DR data centers as well as corporate headquarters• Upgraded voice systems in 27 retail stores over a 6 year period to Cisco CUCM implementing an estimated 4000+ end devices.• Successful integration of acquisition based expansions including 25 Travis Boating Center locations and 7 Crystal Pierz Boating Center locations • Managed project to upgrade LAN/WAN infrastructure for 26 retail stores over 3 years• Implemented 400 seat call center VOIP solution using Interactive Intelligence I3• Implemented network tools such as Solarwinds, NetMRI, Fluke Netflow, APC Infrastructure Central for in depth visibility and alerting functions• Transitioned server hardware maintenance from mediocre support by OEM to 3rd party saving $120K annually and receiving an exceptional level of support• Interim management of Service Desk (8 months) and Server team (5 months) while the company recruited new managers after staff turnover. • Implemented change from Help Desk to Customer Service Desk requiring realignment of personnel and skillsets, creation of documented processes to streamline and deliver faster customer resolution

Responsible for the successful operations and support of all company intel-based systems as well as the network infrastructure. Managed team of 4 engineers supporting a multi-site network.

Designed, implemented, and supported an International Cisco network infrastructure spanning the U.S. and Asia. Implemented a full VPN backbone to cut carrier costs. Managed company Internet presence which included Checkpoint firewalls and Foundry ServerIrons.

Network Engineer working on a team of Senior Engineers to support the North American Headquarters campus LAN environment.

Managed junior IT staff of 7 technicians. Responsibilities included support of 200 PC's and 4 Windows Servers.