Jon Harrison's Location
North Baddesley, England, United Kingdom, United Kingdom
Jon Harrison's Contact Details
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Jon Harrison phone numbers
About Jon Harrison
Highly experienced SaaS Executive having led Professional, Learning and Customer Services functions as well as Customer Success and Customer Experience. Experienced in setting strategic direction and leading operational execution in start up, scale up and enterprise environments, across a variety of domains including Access & Identity Management, HR and Talent Management, Finance, Accounting and PayrollSuccessful in working with small businesses, through to some of worlds leading organisations, across the public, private and NFP sector, on both a regional and global basis. With an ability to scale, change, fix issues, hire and support great talent and reinvigorate successful teams
Jon Harrison Work Experience Details
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Chief Services OfficerOneadvanced Nov 2024 - PresentBirmingham, Gb -
Svp Customer Success And ExperiencePing Identity Apr 2024 - Nov 2024Denver, Co, UsResponsible for global Customer Success, Customer Experience and Centre of Excellence functions -
Chief Of Staff, Customer CarePing Identity Jan 2024 - Apr 2024Denver, Co, UsFollowing the merger of ForgeRock and Ping Identity, taking on a newly created position, to lead our specialist functions within Customer care operations, as well as act as strategic advisor.Responsible for leading and setting strategic direction for Ping Identity Global Centre of Excellence, incorporating Training, Customer Experience, Community, Internal Knowledge, Partner Delivery Enablement and Central OperationsLeading Strategic business initiatives from development through to successful execution, acting as Executive Sponsor and SMEServing as a subject matter expert on strategy and execution of Professional and Learning Services, Support, Customer Experience and Customer Success, across Ping Identity, providing advice & guidance to support business operations, and attainment of corporate objectives
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Evp ServicesForgerock Aug 2023 - Jan 2024San Francisco, Ca, UsLeading Support, Professional Services, University and Community teams globally at ForgeRock -
Svp Global SupportForgerock May 2022 - Aug 2023San Francisco, Ca, Us
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Vp Customer Success, Emea And ApacGloat Aug 2021 - May 2022New York, New York, UsGloat is a fast growing SaaS start up focused on democratising career development, unlocking skills and building a future-proof workforce. Our industry leading AI-based Talent Marketplace solution is utilised by numerous global organisations across a range of industries. -
Vp Services & Customer Success, UkiSage Jan 2019 - Jul 2021Newcastle Upon Tyne, GbResponsible for all aspects of Services and Success across the full product suite, for Sages home market in the UK & Ireland, including Professional Services, Customer Training and Enablement, Customer support and Customer success. -
Hub Operations Lead - Sage PeopleSage Jul 2018 - Dec 2018Newcastle Upon Tyne, Gb
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Global Vice President Services & Customer Success, Sage PeopleSage Nov 2017 - Dec 2018Newcastle Upon Tyne, GbResponsible for all aspects of Customers for Life for the global business unit including implementation, training, support and customer success, with operations in the UKI, North America and Canada, Mainland Europe and Australia.Sage People was formed from the acquisition of award-winning Fairsail in March 2017, the UKs fastest growing B2B scale-up.
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Professional Services DirectorSage Oct 2016 - Nov 2017Newcastle Upon Tyne, GbSage People, was formerly Fairsail, the leading cloud HRMS provider based on Salesforce platform providing an integrated suite that is comprehensive, simple and cost-effective. Fairsail works with great mid-size companies of 200-5,000 people helping to acquire, manage and develop their global workforces.Fairsail is the fastest growing UK B2B scale-up with business growth of 1,000% in 3 years. Customer success is a critical focus, license renewal is 99%. Sage plc invested £10m into Fairsail in May 2016 and adopted Fairsail as cloud HR solution for their customers globally. Team grown from 15 to 135 organically in 3 years.Fairsail is proud to win multiple awards for Innovation, growth and team. Sage plc acquired Fairsail in March 2017 for an undisclosed sum to become the Sage People business unit.Responsible for all Professional Services and product implementation
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Professional Services ManagerSage Sep 2014 - Oct 2016Newcastle Upon Tyne, GbResponsibility for Project Implementation Services for Fairsail, the leading provider of cloud-based HR solutions throughout the UK and US
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Interim Head Of DeliveryUnit4 Group Mar 2014 - Aug 2014International, Global, Oo -
Service Delivery DirectorMidlandhr Jan 2013 - Jan 2014Responsible for all Consultancy Services, Project Management and Learning Services covering all hosted and in house project implementations and upgrades for SME and LME organisations Key ResponsibilitiesSet and deliver the strategic development, improvement and innovation plans for Service Delivery and the portfolio of services offered.Accountable for KPI’s covering operational and financial performance, customer satisfaction, quality of all implementation projects and departmental training and developmentResponsible for Headcount Management, Departmental Workforce planningEnsure that all operations are delivered according to the contract in terms. Management of contractual disputesResponsible for the identification of on-going performance management and professional development for c.100 staff based across the UK, including direct line management of 7 Senior Managers.Supporting Pre Sales and sales functions, active involvement in all New Business Bids and Pricing StrategyDeveloping new implementation methodologies through automation, industrialisation and standardisation
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Service Delivery ManagerMidlandhr Jun 2012 - Jan 2013Responsible for the day to day management of the assigned service unit, its implementations, customers and delivery teams Manage and meet the agreed KPI’s of the service unit and Service Delivery. Contribute to the strategic development, improvement and innovation of Service Delivery and the services offered.Ensure all implementations are managed in a controlled manner and are delivered on time, within budget and all revenue is recognised as per the relevant contract deliverables.Implement company and line management directives.Promote effective financial control, maximising profitability of Service Delivery
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Hr Business Partner, Corporate Functions , Resourcing & SystemsFountains (Part Of Ocs Group Uk) Oct 2010 - May 2012Fountains is an environmental services business carved out of the Connaught Group which was taken into administration in September 2010. In November 2010 Connaught Environmental Limited rebranded as Fountains and became on independent Business in March 2011Business Partnering the Corporate Functions ensuring that HR strategies are achieved in line with the corporate vision.Employee Relations - providing practical professional advice on employment issues from performance management, restructuring, policy and procedures Responsible for UK resourcing strategy to reduce dependancy on external suppliers, and the implementation and management of a direct sourcing model. Key focus to deliver increased quality of hire and cost efficiencies across temporary and permanent hires (Board Level to Operations)Managing talent development Identification and delivery of change management programmes Managing strategic projects including recruitment projects, systems design & inmplementation, workforce modeling, performance management, succession planning, HR Administration and Employee EngagementResponsible for implementation and strategy of all HR Systems and Process (including Payroll)Accountable for a range of local systems as well as acting as a Project Manager to implement the roll out of the wider HR System Strategy, including input on system choice, co-ordination, monitoring, liaising with Finance, IT and external vendor management.As well as delivery, this role includes developing training for the business on the relevant technical points and ensuring all processes are aligned, fully integrated and offer the necessary functionality to support the needs of the business. -
Head Of Resourcing (Connaught Environmental)Connaught Plc Jun 2009 - Oct 2010Exeter, GbConnaught is the UK’s leading integrated services provider, operating in the social housing, environmental, public sector and compliance markets, employing 10,000 staff, with a turnover of £700m per annum.Responsibilities and Duties• Development of credible relationships with key stakeholders across the business, gaining commitment and buy in to proposed recruitment solutions• Implementation of a consistent recruitment process across a national business unit• Management of all vacancies including attraction strategy, response handling, shortlisting.• Focus on online media to maximise direct hires and increase employer brand including• Worked with Senior Management to manage the identification and on boarding of executive hires.• Management of external suppliers including Recruitment Agencies and fee negotiation• Organisation of external Recruitment events.• Developed a skill based competency matrix system, for all levels of staff to provide accountability for job functions within the organisation.• Co-ordinated resource and controlled all Direct and Agency Labour in the most cost effective and practical manner• Supported line managers to implement the performance management programme• Contributed as a member of the People team to the development of HR Strategy, policies and procedures and supported significant business restructure through the assessment and delivery of key personnel to populate the new operating model• Generated statistical reports for board report, to identify return on investment• Talent Management – ensuring correct allocation of project resource, utilising talent pools, internal at risk registers, workforce and project Planning, Productivity Analysis, or use of external resource if required • UK Wide remit, supporting Connaught in all regions of the country -
Head Of Technical, London And SouthManpower 2006 - 2008
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Regional ManagerBeresford Blake Thomas May 2003 - Oct 2005Dubai, Dubai, AeResponsible for running the Technical Side of the Business in the South and South West of the UK ( 5 Offices)
Jon Harrison Skills
Change Management
Recruiting
Management
Hr Transformation
Employee Engagement
Hris
Personnel Management
Human Resources
Talent Management
Business Process Improvement
Strategy
Hr Policies
Employee Relations
Performance Management
Training
Sourcing
Recruitment/retention
Hr Strategy
Business Objects
Human Resources Information Systems
Jon Harrison Education Details
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Cranfield University - Cranfield School Of ManagementManagement And Leadership -
Southampton InstituteBusiness And Marketing
Frequently Asked Questions about Jon Harrison
What company does Jon Harrison work for?
Jon Harrison works for Oneadvanced
What is Jon Harrison's role at the current company?
Jon Harrison's current role is Chief Services Officer.
What is Jon Harrison's email address?
Jon Harrison's email address is jo****@****age.com
What is Jon Harrison's direct phone number?
Jon Harrison's direct phone number is +140489*****
What schools did Jon Harrison attend?
Jon Harrison attended Cranfield University - Cranfield School Of Management, Southampton Institute.
What skills is Jon Harrison known for?
Jon Harrison has skills like Change Management, Recruiting, Management, Hr Transformation, Employee Engagement, Hris, Personnel Management, Human Resources, Talent Management, Business Process Improvement, Strategy, Hr Policies.
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