First and second line technical support;Management of the technical requirements across 12 sites and approximately 200 assets;Design, implementation and on-going administration of cloud-based database using SalesForce technology; ICT Acceptable Use & Security Policy, Client WiFi policy;Implementation of resident network access using VLAN technology;Asset tracking;Implementation of Windows 2012 R2 Domain Controller, RDS server in a Hyper-V environment;Implementation of robust AD structure;Office 365 E1;Structured cabling solution at sites;Management of telecoms systems including smart phones and land-lines;LAN & WAN infrastructureMapping network systems including WatchGuard firewalls;Effective management of software licensing; Creation of training materials;

Specification and implementation of data cabling and AV solutions

Managed the IT systems at a total of 15 sites;Management of customer and staff expectations;Principle point of contact between technical, admin, and internal / external stakeholders;Preparation of technical proposals for clients – 3 - 5 year rolling plans for ICT development; Meeting with mid and senior level managers to discuss and finalise the scope of each installation;Preparation of detailed proposals and rolling plans for ICT development; Responsible for each installation from initial specification / scoping through to final sign off by customer;Project management of circa 50 individual ICT installations;Specification of front-end user interfaces on server / client networks adding users and setting passwords etc. Assessment of daily and weekly fault logs; triaging and escalating (where required) on-site faults and issues; Responsible for addressing and escalating faults: Following up on these to ensure satisfactory resolution;Implementation of bespoke Service Level Agreements (SLAs);Ensuring that the terms of SLAs and data protection policies were implemented, enforced and adhered to by both technicians and end users;Management, coordination and on-site support of field and cabling engineers during project work;Day-to-day line management of engineers and technicians; Excellent understanding of and specification of wireless, copper (CAT5e/CAT6) and fibre optic data cabling solutions. Infrastructure mapping and diagrams.