Enterprise Resource Planning (ERP) systems analyst working with Infor CloudSuite Industrial ERP platform• Analyze business processes, and configure, modify, and maintain ERP software and related business functions• Assess needs and formulate solutions through use of ERP and other applications• Initiate and lead related projects and provide day-to-day support of the ERP software• Design, develop, and modify financial and operational reports and programs• Meet with decision makers and end users to define business, financial, and system goals• Lead design sessions for enhancing business process, operations and information process flow• Partner with related functional areas to facilitate implementation of new or improved processes• Work with Microsoft SQL (Transact SQL and SQL Reporting Services), Crystal Reports, and Office

• Compiled and processed biweekly, multi-state domestic payroll• Oversaw and reviewed quarterly and annual tax return preparation• Prepared and filed amended federal and state tax returns• Worked with Finance department to automate payroll and benefits reporting• Managed a payroll frequency change for Will-Burt’s salaried workforce• Processed monthly payroll and annual tax returns for employees in Singapore• Managed payroll and fringe benefits, and assisted with income tax preparation for expatriates• Assisted in the setup of payroll and tax accounts for Will-Burt’s first Chinese employee • Managed the implementation of two payroll/HCM systems• Compiled annual census data for 401k plan compliance testing• Oversaw annual distribution payments of Will-Burt’s Employee Stock Ownership Plan (ESOP)• Assisted outside auditors with annual ESOP, 401k and benefit plan audits• Worked directly with insurance brokers on annual health care plan selection and renewal

* Served as primary contact for clients and carriers for day-to-day operations issues* Acted as the primary contact for clients during the conversion process* Conducted on-site, in-house and internet trainings as a Paychex certified trainer* Established and maintained a positive relationship with clients, agencies and coworkers* Tracked and reported ongoing client issues and resolution of service problems* Researched and resolved client inquiries quickly and accurately* Served as an intermediary between clients and corporate locations* Kept abreast of internal software changes and their impact on clients* Remained informed of any changes to wage and tax laws

* Managed a base of payroll clients to meet payroll, human resource, and employee benefit service needs* Contacted clients daily in order to obtain payroll data* Provided quality client service to maintain a high rate of client retention* Researched and resolved client and system problems to ensure accurate payroll reports and tax returns