Jon Heft Email & Phone Number

Wixom, Mi, Us

Wixom, Mi, Us

Friedrichshafen, Baden-Württemberg, De

Friedrichshafen, Baden-Württemberg, De

Friedrichshafen, Baden-Württemberg, De

Product Manager, North America Aftermarket• Responsible for the Steering Linkage & Suspension product line offered by TRW Aftermarket, from inception to obsolescence• Review gaps in current product offering to determine which parts should be added next.• Interface with the supply base to obtain quotes, samples and drawings for needed additions to the product range.• Work with the TRW engineering team to coordinate approval of new parts.• Interface with the TRW materials team to determine proper Initial Stock Orders (ISOs) of newly approved parts.• Coordinate with the TRW quality team to help resolve any issues involving received or returned parts.• Support the TRW sales team with regards to promoting the TRW Aftermarket line; attend industry as well as customer-specific trade shows.• Assist with the training of customer staff (about the TRW product line), as needed.• Maintain competitor cross-reference information.• Be familiar with competitors’ product lines.

Friedrichshafen, Baden-Württemberg, De

Account Manager, Coman and Import• Managed all US and Canadian accounts dealing with TRW “Co-manufacturer” and European Import products – responsible for approximately $6 million in sales.• Developed and maintained customer relationships.• Traveled to customer locations throughout the US and Canada; attended industry and customer-specific trade shows to support customers’ sales.

Friedrichshafen, Baden-Württemberg, De

Product Account Representative• Assisted with the management of the Chrysler and GM braking accounts; served as de facto Chrysler account manager for most of 2007 after the account manager left the company.• Specialized in foundation brakes, actuation, and slip control products.• Responded to customer problems and concerns.• Analyzed TRW engineering data in order to set up new service parts, and to manage interchangeability with (and obsolescence of) old service parts.• Processed all relevant Chrysler change notices (CNs).• Submitted quotes (via Covisint) for Chrysler service parts – including piece price, lead time, minimum order quantity, set-up charges and tooling (if required).• Tracked Chrysler purchase orders for accuracy against submitted quotes; requested revisions for parts that have gone past model (price, lead time and MOQ adjustments).• Created and maintained service parts matrices for all current and past service parts.• Submitted service component bills of material to Chrysler (via MODEL on Covisint).• Managed sub-supplier and internal plant closures to mitigate the negative effects on both TRW and our customers. For any parts that could not be obsoleted, assisted the purchasing and engineering groups to get them PPAP’d at other suppliers or TRW locations.• Program managed the testing protocol for Chrysler “Value Line” friction and rotors – which gained TRW an additional $6 million in gross yearly sales.

Troy, Michigan, Us

Senior Product Analyst (on contract at Ford Motor Company)On assignment at Ford Motor Company’s Customer Service Division (FCSD) in Livonia, MI• Specialized in vehicle interiors, seats, instrument panels, steering wheels and wheels.• Analyzed engineering data in order to determine which vehicle components needed to be released for Service applications.• Released and cataloged service parts; assisted in the compilation of illustrations for the parts catalog so dealers could properly identify the parts they need.• Regularly met with Ford and tier supplier engineers to help clarify issues pertaining to part serviceability, interchangeability and obsolescence.• Responded to daily inquiries from dealers about service parts and the service parts catalog.• Participant/subject matter expert in multiple 6-Sigma Black Belt and Green Belt process improvement teams.• Expert in VIN matching for Ford’s Global Catalog (GCAT).• Performed quality audits of other analysts’ work; Trained and mentored other analysts.• Recipient of numerous awards for exemplary work and performance “above and beyond”.