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Independent contractor / consultant leveraging a wealth of experience and successful business leadership to champion, plan and deliver successful new businesses, transition, transformation and change: project management / PMO, operations, delivery / service management / business readiness and supplier / client engagement. Business case development. Global level experience.A proven successful Project Leader, Senior Service, Delivery and Client manager - global general management experience - full business cycle of new business set up, transition, transformation, service delivery /management and exit. Reputation of reliability, consistency, commercial focus and quality.
Jon Hewitt Consulting Ltd
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Director - Jon Hewitt Consulting LtdJon Hewitt Consulting Ltd May 2014 - PresentUnited KingdomProject / Service Director level independent contractor / consultant leveraging a wealth of experience and successful business leadership to champion, lead and deliver successful transformation & transition and service: project management, transition, transformation, delivery, service delivery / management, business readiness and client engagement. Services provided to organisations including Siemens, Ramboll, Methods, Atos, National Training Academy for Rail, High Speed 2, NCHSR and central government departments. Assignments include major transformation projects, SIAM transformation, Service Transition, IT Service Management Transformation, new business start ups, IT systems blueprint and implementation and stakeholder engagement and development of concept /business cases / green book.
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Visiting LecturerCollege / University Apr 2018 - Jul 2020Delivering lectures at Level 4 and above focus on operations leadership and large programme delivery.
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Global Client Director (General Manager)Xchanging Jan 2013 - Apr 2014London, Delhi, Bangalore, New York, ChicagoGeneral management of global insurance accounts, BPO, ITO, Applications, P&L, Project Delivery -
Client Executive (General Manager)Atos International Sep 2002 - Dec 2012Glasgow, Kuala Lumpur, ManilaFrom July 1st 2011, Siemens IT Solutions and Services became part of Atos. Client Executive for Private Sector and Media - from Jul 2011-Dec 2012. General management role leading matrix team - full P&L, development of sector (existing and new business), leading matrix team to deliver operations, customer experience & satisfaction, contractual requirements and commercials. Lead innovation and change internally and externally. -
Client Director - General ManagerSiemens It Solutions & Services Sep 2006 - Jul 2011Glasgow, London, Chennai, PhiladelphiaGeneral manager for accounts in FS, Media, Private Sector - P&L, Growth &Strategy, Delivery. Contract renewals, Troubled Account Turnaround. Service Design and implementation. Oversee complex projects- transition & transformation. Offshore. Governance, Compliance, Risk.Managed contract through SIAM, Service Management. Bid management and approvals -
Service Development & New Business Transition LeadSiemens It Solutions & Services Mar 2003 - Dec 2006Bpo Global Operations, London, Bangalore, ChennaiOperations /BPO Architect and Consultant Global BPO Operations. Service & service management design and implementation, Set up of offshore BPO operations, service desk. M&A, contract negotiation, sourcing, bid management, deal shaping and execution. Operations Management, Development of global operating framework and processes.
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Service Delivery ManagerSiemens It Solutions And Services Sep 2002 - Mar 2003Glasgow, United KingdomLed team of 1500 FTE delivering BPO services for retail bank, multi site.
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Head Of Customer Services IcsThe Thomson Corporation Aug 1998 - Aug 2002Glasgow, New York, San Francisco, Leiden -
Customer Service ManagerTesco Bank Aug 1997 - Aug 1998Contact Centre c.400 FTE -
Call Centre Manager & Outsourcing ConsultantMurray International Group Rhl, Grfc And Carnegie Sports Jul 1996 - Aug 1997Glasgow, United KingdomWorking across Murray Group Companies RHL, Rangers FC and Carnegie Sports
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Call Centre Manager / Branch ManagerLloyds Tsb Sep 1990 - Jul 1996Call centre Set Up, Process Design UK TQM Rollout
Jon Hewitt Skills
Jon Hewitt Education Details
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Siemens PlcWinning Global Graduate -
Education -
Certifcate In Financial Planning -
Chartered Institute Of BankersAciob
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Business & Marketing
Frequently Asked Questions about Jon Hewitt
What company does Jon Hewitt work for?
Jon Hewitt works for Jon Hewitt Consulting Ltd
What is Jon Hewitt's role at the current company?
Jon Hewitt's current role is Transition Transformation Project Consulting Service Delivery Client Management Business Case.
What is Jon Hewitt's email address?
Jon Hewitt's email address is jo****@****tos.net
What schools did Jon Hewitt attend?
Jon Hewitt attended Siemens Plc, The Open University, Chartered Insurance Institute, Chartered Institute Of Bankers, The University Of Stirling.
What are some of Jon Hewitt's interests?
Jon Hewitt has interest in Football, Skiing, Rugby, Youth Leader, Hillwalking, Travel.
What skills is Jon Hewitt known for?
Jon Hewitt has skills like Outsourcing, Service Delivery, It Outsourcing, Management, Bpo, Change Management, Business Process, Contract Negotiation, Business Development, Managed Services, Service Management, Business Process Improvement.
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Jon Hewitt
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