Jon Hewitt Email & Phone Number

United Kingdom

Project / Service Director level independent contractor / consultant leveraging a wealth of experience and successful business leadership to champion, lead and deliver successful transformation & transition and service: project management, transition, transformation, delivery, service delivery / management, business readiness and client engagement. Services provided to organisations including Siemens, Ramboll, Methods, Atos, National Training Academy for Rail, High Speed 2, NCHSR and central government departments. Assignments include major transformation projects, SIAM transformation, Service Transition, IT Service Management Transformation, new business start ups, IT systems blueprint and implementation and stakeholder engagement and development of concept /business cases / green book.

Delivering lectures at Level 4 and above focus on operations leadership and large programme delivery.

London, Delhi, Bangalore, New York, Chicago

General management of global insurance accounts, BPO, ITO, Applications, P&L, Project Delivery

Glasgow, Kuala Lumpur, Manila

From July 1st 2011, Siemens IT Solutions and Services became part of Atos. Client Executive for Private Sector and Media - from Jul 2011-Dec 2012. General management role leading matrix team - full P&L, development of sector (existing and new business), leading matrix team to deliver operations, customer experience & satisfaction, contractual requirements and commercials. Lead innovation and change internally and externally.

Glasgow, London, Chennai, Philadelphia

General manager for accounts in FS, Media, Private Sector - P&L, Growth &Strategy, Delivery. Contract renewals, Troubled Account Turnaround. Service Design and implementation. Oversee complex projects- transition & transformation. Offshore. Governance, Compliance, Risk.Managed contract through SIAM, Service Management. Bid management and approvals

Bpo Global Operations, London, Bangalore, Chennai

Operations /BPO Architect and Consultant Global BPO Operations. Service & service management design and implementation, Set up of offshore BPO operations, service desk. M&A, contract negotiation, sourcing, bid management, deal shaping and execution. Operations Management, Development of global operating framework and processes.

Glasgow, United Kingdom

Led team of 1500 FTE delivering BPO services for retail bank, multi site.

Glasgow, New York, San Francisco, Leiden

Contact Centre c.400 FTE

Glasgow, United Kingdom

Working across Murray Group Companies RHL, Rangers FC and Carnegie Sports

Call centre Set Up, Process Design UK TQM Rollout

Global Outsourcing Leadership Programme, Winning Global Graduate

Master Of Arts Open & Distance Education, Education

Certifcate In Financial Planning

Aciob

Ba Hons, Business & Marketing