Jon Heyes Email & Phone Number

Castlebar, County Mayo, Ireland

As a Senior Engineer reporting to the Head of IT, I lead support and project rollouts for internal services and clients across On-Premise and Cloud environments. My role emphasizes analytical and problem-solving skills, offering modern migration solutions. I showcase proficiency in configuring, deploying, and maintaining Microsoft 365 environments, prioritizing productivity and security through Intune. With a focus on enhancing the digital workspace, I specialize in implementing and managing device policies for a secure and compliant environment. Additionally, I bring specialized expertise in Teams Telephony, proficiently deploying and managing voice communication solutions within Microsoft Teams

Liverpool, England, United Kingdom

As the Technical Site Lead reporting directly to the Managing Director, I assumed responsibility for overseeing remote network and Wintel support, addressing both on-site and off-site queries and support cases. Additionally, I served as the Technical Project Lead for the successful implementation of a green site rollout at the company's head office in 2019, showcasing my proficiency in analytical thinking and problem-solving.

Manchester, England, United Kingdom

From January 2014 to February 2016, I served as a Technical Implementation Consultant and Interim Infrastructure Manager, reporting directly to the Finance Director. In this role, I provided support for remote hardware across four sites in the UK, overseeing the administration and support of core services for over 1400 users. Additionally, I spearheaded a project to lead the virtualization migration from V Sphere to Hyper-V, contributing to a strategic infrastructure refresh.

London, England, United Kingdom

Under the leadership of the Head of Infrastructure, I played a pivotal role as a crucial contract resource in a dynamic team of 45 engineers. I contributed by offering training to a newly established Ops Bridge, comprising 18 1st/2nd Line engineers. My responsibilities included the support and administration of over 2000 virtual servers distributed across multiple data centers throughout the UK. Additionally, I provided remote support and system administration for hardware deployment on 54 distinct sites across the UK.

Schiphol, North Holland, Netherlands