Jon Higgins Email & Phone Number

Madison, WI, US

- Photography for book "Managing Landscapes for Change" by Robert Scheller

• Growing and leading a technology team driven to deliver cutting edge, SaaS-based customer experiences powering up teaching and learning in the music education space.
• Within 2 months, successfully developed and executed on Musicbuk’s product roadmap, providing a clear path to delivery of products to customers.
• Increased adoption of music school management system by 3x through leading product design and development and enabling schools to easily manage students, instructors, lessons and finances.
• Streamlined product creation process with Agile Scrum reducing time to deployment by 25% and 30% improvement in team collaboration.

Leading the development of a cutting-edge SaaS music education platform focused on connecting music students to top level teachers,

Madison, WI, US

• Advocated for and managed projects to implement greater data, website and infrastructure security resulting in the successful blocking of DoS attacks during peak sales season, preserving customer experience and revenue
• Led overhaul of quality assurance processes and employee training resulting in greater reliability with business partners and 30% increase in reported customer satisfaction.
• Shifted internal analytics team to third party business analytics service, saving Musicnotes $200,000 in operational costs and a greater emphasis on data-based decision making.

Madison, WI, US

• Promoted to lead web and mobile product development, QA, and IT operations for the world’s largest retailer of licensed digital sheet music. Supervised seventeen developers, DBAs, IT personnel, and QA staff, plus.
• Led successful Agile transformation at Musicnotes, improving product workflows by 50%, increasing predictability and visibility.
• Reduced capital expenditures by 35% per year by leading Musicnotes cloud transformation from hardware to cloud infrastructure and services.
• As product owner, spearheaded product initiatives resulting in dramatic increase in cross-functional collaboration and utilizing lean practices to reduce TTM by a factor of 2-3x.

Madison, WI, US

• Managed the design and implementation of internal and web-facing database architecture. Worked closely with development and technology teams to create new mobile apps and web-based products. Led the development of.
• Through collaboration with marketing team, increased SEO ranking by 15% by optimizing content and targeting keywords.
• Designed and implemented AI-based recommendation engine resulting in a 1-5% increase in cross-sell and eliminating $72,000 annual payment for third-party vendor.
• Collaborated with cross-functional team to launch iOS app in only 30 days after iPad release, well ahead of competitors in mobile market share.
• Maintained a 99.999% availability for website and internal SQL Server instances.

Madison, WI, US

• Advanced rapidly through multiple positions during company’s startup period. Hired and supervised data entry and development staff, delivered solutions to keep pace with rapid growth, and enforcement of metadata.
• Enabled 75% growth in sales and expended product line through design and implementation of critical in inventory control and shipping product for hard goods fulfillment partner.
• Successfully managed product development for Collection product resulting 15% revenue growth and 10% saving for customers.
• Designed and implemented Musicnotes’ royalties reporting and payment system with a 5x reduction in turnaround time, ensuring timely payments for artists and publishers.

Designed and implemented WilsWorks software, integrating 4 different interlibrary loan systems under one interface. This role included UI design, software development, site installation, and ongoing support.

Bmus, Music Composition

Education record