Jon Hinderman Email and Phone Number

As a Project Manager, I manage six clients, with a total of 23 projects. I forecast staffing, logistics, travel, payroll, expenses and resolve any arising issues. My duties include client meetings, scheduling, invoicing, for operations supporting offshore paramedics and Health Safety Advisors.Cost savings and budgeting by successfully managing costs to exceed 35% profit margin, above the required 30% allowance.Improved customer satisfaction significantly by successfully resolving oncoming tasks or issues promptly; developed procedures for cross department communication resolving customer concerns.

•Retired Platoon Sargent for RQ-7B Platoon.•Dedicated leader with a proven track record in personnel management, training, and operational readiness. Successfully oversaw the training, health, and welfare of a team of 30 personnel.•Fostered a culture of excellence, effectively mentored junior managers, ensuring success in management, training, and physical fitness.•Served as a trusted advisor to the Commander, providing strategic guidance on planning and execution of training initiatives.•Managed over $40 million worth of equipment with precision, optimizing operational efficiency.•Skilled in ensuring personnel perform to high standards while prioritizing safety compliance. Ready to bring a wealth of leadership experience to drive success in dynamic environments.

•Expertly triaged incoming phone calls and emails supporting 50 global clientele, addressing critical issues such as In-Flight Emergencies (IFE), personnel accountabilities, software diagnoses, troubleshooting, and general customer service inquiries.•Fostered strong client relationships through effective communication and problem resolution, contributing to increased contract renewals and expansions.•Efficiently connected customers with specialized engineers, streamlining communication channels and ensuring precise issue resolution.•Demonstrated dedication to team success by stepping in when needed, contributing to improved team dynamics and overall operational efficiency.•Leveraged extensive maintenance expertise to remotely diagnose issues from the field, demonstrating a high degree of efficacy.•Skilled in using Salesforce, Google suite, Microsoft 365, iOS, ARAS, and Track-It.