Chief Information and Customer Officer for Start-up focused on improving health and quality of life for people with chronic conditions:• Responsible for technology, new customer implementations and account management• Developed and rolled out initial medical cost reduction product and technology built around high-touch coaching model and wearable to monitor activity, sleep, heart rate• Defined and executed implementation planning process for first customer go-live on accelerated timeline • Created consumer engagement tools and processes to drive participation

Chief Information Officer (12/2012 – Present)Vice President, Business Innovation (3/2012 – 11/2012)Nation’s leading benefits management company focused on home-based care services and products• Recruited as Vice President Business Innovation to lead IT functions including strategic planning, business relationships, new customer implementations, project/program management, business systems analysis and quality assurance• Promoted to CIO to manage department of over 200 FTE’s with budget of $40 million as company grew from $750 million to $900+ million in revenue• Directed strategic effort to reengineer company’s claims and billing processes and systems• Delivered first client implementation integrating Sleep Management capabilities with core platform• Participated in creation and roll out of company mission, vision and core values• Developed 3-year Business Technology Strategy which included Cloud-based infrastructure services, IT staffing model and data and analytics initiatives• Implemented new packaged software for managing provider recruitment and contracting processes

Charged with leading the company’s largest application development functions, growing and managing critical IT initiatives and delivering results in 3 separate divisions:Government Claims Systems (2009 – 2012) • Managed application development organization of 500+ professionals supporting government (Medicare and Medicaid), behavioral health and service alliance business: $47 million annual development and $10 million operations and maintenance budgets• Implemented system solutions that delivered new product capability, operational efficiencies and quality improvements, resulting in $100+ million in benefits• Partnered with infrastructure team to increase availability from 99.75% to 99.99% over 10 months, moving from worst to best for 20 largest applications in the company• Completed implementation of HIPAA 5010 and ICD-10 ahead of scheduleClinical Systems (2008 – 2009) • Led application development organization in area of largest IT capital investment for that year• Directed work on Clinical Tool Box capability to create industry-leading solutions to improve quality, manage medical cost and increase efficiency• Managed annual budget of over $10 million and saved over $7 million of contractor expense in less than a year Commercial Claims Systems (2004 – 2008) • Transformed application development organizations with as many as 320 employees and more than 300 offshore contractors and a direct annual budget of $51 million• More than tripled work capacity to meet strategic business needs• Initiated and delivered on strategic re-architecture program to modernize technology for core transaction engine• Implemented Six Sigma quality improvement initiatives• Delivered over 100 strategic projects per year, creating value in new product introduction, medical cost savings, operational efficiencies, quality improvement, as well as legal and regulatory compliance

• Directed a 900+ employee organization for $19.8 billion provider of health, dental, pharmacy, group, life, disability and long-term care benefits through a period of major transformation• Managed annual budget of $110 - $150 million; reduced application maintenance spending by over 5% per year• Grew offshore usage by 125+% over 2 years to an average of 400+ FTE’s, saving $46 million• Delivered project portfolio which provided $120+ million of business benefits in 2002 and 2003 from increases in revenue, medical cost savings, SG&A expense reductions and initial HIPPA compliance• Served as IT lead for company-wide 3-year strategic planning effort and led the design and roll out of major company-wide IT development and testing methodology upgrade

Associate Partner, Director of Solution Delivery, St. Petersburg, FL (1996 – 2001)• Managed full-life cycle of application development, testing and support activities with over 700 professionals supporting as many as 10 clients at a time• Successfully delivered 43 large application development projects to a total of 17 clients• Directly accountable for largest client projects taking place at utility industry solution centerConsultant, Milwaukee, WI (1985 – 1996)• Served multiple clients on application development and reengineering projects in the banking and utilities industries• Promoted to Manager level within 5 years, filling a variety of critical leadership roles• Assigned to 2 projects in England in 3rd year of career to help start utility industry practice in that country