Jon Hoffman Email & Phone Number

Payson, UT, US

Payson, UT, US

• Consultation regarding Okta implementation and optimization
• Administration of Windows and Linux servers on-site and in the cloud
• Replacement of networking and server equipment with modern solutions
• Implementation of disaster recovery solutions that meet customer budget
• Management of web servers and modification of website code
• Migration and management of VOIP phone systems

San Francisco, California, US

• Migrated 2500 group rules and their associated groups from Okta to in-house group managementapplication
• Utilized Bash and PowerShell to interact with REST APIs and compile data
• Simplified rule structure, cleaned up redundant memberships, and removed empty and unused groups

San Diego, California, US

• Executed upgrade to Okta Identity Engine and integrated 50+ applications
• Improved overall security and ease of management of Okta environment
• Leveraged APIs to integrate disparate systems and automate tasks
• Developed process for passwordless authentication with Okta FastPass
• Utilized Okta Org2Org to connect multiple Okta tenants
• Migrated applications from various IdPs to Okta

Kirkland, WA, US

• Performed Okta bulk administration using Okta APIs
• Created advanced reports utilizing Okta APIs and Okta Workflows
• Led migration to Entra Single Sign-On (2000+ users / 300+ applications)
• Managed Active Directory and Azure Active Directory
• Ensured compliance with FedRAMP requirements in isolated environment

Scottsdale, Arizona, US

• Managed 10+ member team of System Administrators
• Consolidated multiple Okta orgs (3000+ users / 100+ applications)
• Designed and implemented Okta cross-tenant coexistence and migration
• Utilized Okta Workflows to expand Okta capability and build automation
• Completed multiple Office 365 mail and document migrations utilizing BitTitan and Microsoft Migration Manager
• Provided regular training for all members of the IT team

Scottsdale, Arizona, US

• Implemented Okta and onboarded all supported company applications
• Optimized and managed Fortinet networking equipment (FortiGate, FortiSwitch, FortiAP, FortiVoice, FortiAnalyzer)
• Designed KnowBe4 automated phishing campaigns and training
• Set up Zabbix monitoring system (220+ hosts / 13000+ monitors)
• Configured and managed Mimecast Secure Email Gateway (spam/phishing prevention and remediation)
• Managed various applications, such as Slack, Zoom, Box, Office 365, Azure AD, SharePoint, and VMware

South Jordan, UT, US

• Provided top-tier support of all information technology systems for various clients
• Assisted clients in meeting industry compliance standards (PCI, NIST, etc.)
• Performed assessment of existing equipment and configuration and worked to ensure modern and secure environment
• Documented all important information and configurations necessary for business continuity
• Managed all systems as required by various clients, such as SonicWALL, Cisco, Office365, Unifi, SQL, Active Directory, Windows and Linux servers, disaster recovery, and storage solutions

Provo, UTAH, US

• Reduced annual spend by 200k+ during first year of employment
• Managed helpdesk team to ensure efficiency and user satisfaction
• Overhauled existing systems to improve reliability and security
• Developed custom backup solution using bash scripting and AWS S3
• Implemented system to monitor health and uptime of all systems
• Executed project to replace all workstations and servers

Provo, UTAH, US

• Trained end users on office technology
• Provided desktop support and problem resolution
• Managed phone and email systems

Orem, UT, US

• Administered college website, including design and custom programming
• Managed social media accounts and integrated with website
• Designed graphics for web and advertisement purposes

• Provided support for hosted servers via phone, chat, and email
• Resolved complaints regarding DMCA, DOS, spam, and phishing
• Investigated hardware and network failures

Orem, UT, US

• Deployed and managed workstations for computer labs in the College of Technology and Computing
• Managed software installations for students using school computers
• Supported end users with printers and other peripherals

Provo, Utah, US

• Tested web and mobile software applications
• Documented issues found with company-designed software
• Coordinated with programmers to resolve software issues
• Performed IT duties for in-house computers

• Provided phone and email support for hosted services
• Resolved issues related to DNS, Apache, SMTP, SQL, and POP/IMAP
• Educated end-users on the fundamentals of hosting packages
• Managed billing requests and account administration

• Provided technical support via email for hosted websites
• Maintained internal network, company servers, and desktop computers
• Designed websites for company and clients using ColdFusion templates

Associates In Applied Science, Electrical Automation And Robotics Technology

Education record