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Jon Hoglund Email & Phone Number
Capacity Analyst
at
Alight Solutions
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
Capacity Analyst
Location
Cary, Illinois, United States
Company size
Who is Jon Hoglund? Overview
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Quick answer
Jon Hoglund is listed as Capacity Analyst at Alight Solutions, a company with 223 employees, based in Cary, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Jon Hoglund.
Jon Hoglund previously worked as Customer Service Manager at Ortho Molecular Products and Customer Service Manager at Alight Solutions.
Company email context
Email format at Alight Solutions
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Alight Solutions
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Profile bio
About Jon Hoglund
Jon Hoglund is a Capacity Analyst at Alight Solutions. He possess expertise in capacity planning, customer experience, verbal de escalation, team building, call monitoring and 32 more skills.
Listed skills include Capacity Planning, Customer Experience, Verbal De Escalation, Team Building, and 33 others.
Current workplace
Jon Hoglund's current company
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Alight Solutions
6 roles · 21 years
Jon Hoglund work experience
A career timeline built from the work history available for this profile.
Customer Service Manager
Current
Jul 2022 - Present
Capacity Analyst
CurrentUse specialized tools to forecast call volume and advise of staffing needs accordinglyBuilt and edited schedules for Agents based on call arrival patterns and event dataBuilt a ticket taking system in SharePoint for Schedule & Skill chagnes used by over 1500 Managers and CoachesWorked with teams by providing specialized attention to their varying and.
2017 - Present
~9 yrs 4 mos
Customer Service Manager
Develop CSA’s to ensure high quality service to customers through KPI management and coaching.Listen to and evaluted 3 calls per Agent per month. Manage CSA AttendanceLook for CSA performance trendsWork closely with Customer Service Client Manager to ensure client satisfaction with provided services and escalation responseParticipate in client meetings and.
2015 - 2017
~2 yrs
Customer Service Client Specialist
Worked with a successful customer service team in a high volume, fast paced environmentExcelled at taking escalated/difficult callsCreated and facilitating client specific trainingAnalyzed client statistics to find trends and improvementsProject work related to Health Care Annual Enrollment and Pension Lump Sum Window Implementation.Created client ready.
2014 - 2015
~1 yr
Customer Service Representative
Worked with a successful customer service team in a high volume, fast paced environmentTook calls related to group healthcare, pension, 401K, life benefits, HRExcelled at taking escalated/difficult callsMade outbound calls to resolve ongoing issuesLead trainings and weekly huddlesWorked on site at Client HR Lead a group of temporary CSR’s as a Annual.
2005 - 2014
~9 yrs
Team & coworkers
Colleagues at Alight Solutions
Other employees you can reach at orthomolecularproducts.com. View company contacts for 223 employees →
RK
Riaesha Khatri
Colleague at Alight Solutions
Ahmedabad, Gujarat, India, India
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OM
Olivia Morrissey
Colleague at Alight Solutions
Barrington, Illinois, United States, United States
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SA
Sheila Aldrich
Colleague at Alight Solutions
Wisconsin Rapids, Wisconsin, United States, United States
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SD
Steve Dake
Colleague at Alight Solutions
Schaumburg, Illinois, United States, United States
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ES
Elke Sujdak
Colleague at Alight Solutions
Greater Chicago Area, United States
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BW
Ben Wojcik
Colleague at Alight Solutions
Salem, Connecticut, United States, United States
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NF
Nate Freeman
Colleague at Alight Solutions
Cary, Illinois, United States, United States
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AT
Abram Towle, Cpim, Cssgb
Colleague at Alight Solutions
Milwaukee, Wisconsin, United States, United States
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LO
Lyle Ott
Colleague at Alight Solutions
Wisconsin Rapids, Wisconsin, United States, United States
View →
CD
Colton Dahms
Colleague at Alight Solutions
Wisconsin Rapids, Wisconsin, United States, United States
View →
Riaesha Khatri
Colleague at Alight Solutions
Ahmedabad, Gujarat, India, India
View →
OM
Olivia Morrissey
Colleague at Alight Solutions
Barrington, Illinois, United States, United States
View →
SA
Sheila Aldrich
Colleague at Alight Solutions
Wisconsin Rapids, Wisconsin, United States, United States
View →
SD
Steve Dake
Colleague at Alight Solutions
Schaumburg, Illinois, United States, United States
View →
ES
Elke Sujdak
Colleague at Alight Solutions
Greater Chicago Area, United States
View →
BW
Ben Wojcik
Colleague at Alight Solutions
Salem, Connecticut, United States, United States
View →
NF
Nate Freeman
Colleague at Alight Solutions
Cary, Illinois, United States, United States
View →
AT
Abram Towle, Cpim, Cssgb
Colleague at Alight Solutions
Milwaukee, Wisconsin, United States, United States
View →
LO
Lyle Ott
Colleague at Alight Solutions
Wisconsin Rapids, Wisconsin, United States, United States
View →
CD
Colton Dahms
Colleague at Alight Solutions
Wisconsin Rapids, Wisconsin, United States, United States
View →
FAQ
Frequently asked questions about Jon Hoglund
Quick answers generated from the profile data available on this page.
What company does Jon Hoglund work for?
Jon Hoglund works for Alight Solutions.
What is Jon Hoglund's role at Alight Solutions?
Jon Hoglund is listed as Capacity Analyst at Alight Solutions.
Where is Jon Hoglund based?
Jon Hoglund is based in Cary, Illinois, United States while working with Alight Solutions.
What companies has Jon Hoglund worked for?
Jon Hoglund has worked for Alight Solutions and Ortho Molecular Products.
Who are Jon Hoglund's colleagues at Alight Solutions?
Jon Hoglund's colleagues at Alight Solutions include Riaesha Khatri, Olivia Morrissey, Sheila Aldrich, Steve Dake, and Elke Sujdak.
How can I contact Jon Hoglund?
You can use AeroLeads to view verified contact signals for Jon Hoglund at Alight Solutions, including work email, phone, and LinkedIn data when available.
What skills is Jon Hoglund known for?
Jon Hoglund is listed with skills including Capacity Planning, Customer Experience, Verbal De Escalation, Team Building, Call Monitoring, Skilled Multi Tasker, People Management, and Genesys Pureengage.
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