Jon Houston Email and Phone Number

As a seasoned Business Consultant, I bring a wealth of experience in driving growth and enhancing operational efficiency for small to large enterprises. My expertise spans across sales, leadership, management, and the development of robust processes and procedures. I am committed to delivering strategic solutions that foster sustainable success and drive measurable results.Key Responsibilities:- Sales Strategy Development: Craft and implement innovative sales strategies that drive revenue growth and market expansion.- Leadership & Management: Provide visionary leadership and effective management to teams, fostering a culture of excellence and accountability.- Process & Procedure Optimization: Design, develop, and refine processes and procedures to enhance operational efficiency and productivity.- Business Development: Identify and capitalize on new business opportunities, establishing and nurturing relationships with key stakeholders.- Performance Coaching: Mentor and coach teams to maximize their potential, ensuring alignment with organizational goals and objectives.- Financial Oversight: Oversee budgeting, forecasting, and financial planning to ensure fiscal health and sustainable growth.- Client Relationship Management: Build and maintain strong client relationships, ensuring high levels of satisfaction and repeat business.- Strategic Planning: Guide organizations in developing and executing strategic plans that align with their mission and vision.- Change Management: Lead change initiatives to improve business processes, increase efficiency, and drive organizational success.Areas of Expertise:- Sales Leadership & Strategy- Team Building & Management- Business Development & Growth- Process & Procedure Creation- Strategic Planning & Implementation- Performance Coaching & Mentoring- Change Management & Organizational DevelopmentDedicated to helping businesses achieve their goals through innovative solutions and strategic leadership.

- P&L Responsibility: Oversee all P&L activities, managing a $50 million year-to-date (YTD) budget.- Values-Driven Leadership: Maintain leadership of a cohesive, values-driven organization.- Team Development: Focus on capacity and capability growth; passionate about coaching and training the team.- Social Responsibility: Ensure the company upholds high standards of social responsibility in its business practices.- Pricing & Quotation Management: Oversee pricing and quotation policies to align with best practices and achieve long-term strategic and financial goals.- Operational Planning & Control: Plan, control, and manage day-to-day operations for optimal efficiency.- Staff Development: Lead staffing requirements, employee training, and organizational design to ensure optimal productivity and cost efficiency.- Strategic Implementation: Guide and implement the strategic plan of the organization.- Sustainable Growth Management: Manage day-to-day operations with a focus on sustainable growth.- Talent Management: Attract, develop, support, and retain top-quality staff.- Team Building: Leverage strong operational experience in building and managing high-performing teams.- Process Improvement: Continuously evaluate and improve systems, processes, and personnel for enhanced performance.

- Comprehensive Recruitment: Oversee hiring for all positions, including administrative staff, sales guides, and inventory managers, ensuring a diverse and talented workforce.- Performance Management: Conduct regular performance evaluations and develop both short-term and long-term goals for each employee to foster continuous growth and improvement.- Operational Oversight: Monitor daily operations closely, identifying areas for improvement and implementing effective action plans to enhance efficiency and productivity.- Policy Implementation: Clearly communicate dealership policies and procedures to all employees, and ensure adherence through consistent follow-up and support.- Employee Engagement: Cultivate a positive and enthusiastic work environment to boost employee morale and foster a cohesive team spirit.- Customer Complaint Resolution: Address and resolve customer complaints that department managers are unable to rectify, ensuring high levels of customer satisfaction.

• Spearheaded sales strategic planning for public and private cloud clusters by providing turnkey high-performance computing (HPC) simulation to enhance client engineering capabilities and maximize revenue generation.• Leveraged robust sales acumen and relationship building faculties to produce substantial revenue in less than a year by cultivating new business, expanding existing revenue streams, and driving business development. • Developed and implemented both one- and three-year sales plans, communicating resources required for success along with specific performance and revenue goals to improve sales results over allotted time. • Promptly gained an extensive understanding of company product portfolio comprising software as a service (SaaS) and infrastructure as a service (IaaS) to augment business-to-business (B2B) sales profits. • Employed digital resources such as ZoomInfo, CRM Nutshell, Artonic and LinkedIn Sales Navigator with goals of establishing new and potential verticals to bolster lead generation and prospect conversions; trained colleagues on services and software to produce a technically agile and top-performing operation. • Performed global inside and outside sales, quote generation, requests for proposals (RFPs), and request for quotes (RFQs) to facilitate the full lifecycle sales process.

• Oversaw daily activities of a three-vehicle fleet and administrative staff, along with managing human resources (HR) functions including hiring, onboarding, and termination to ensure a high-functioning operation.• Championed new outreach strategy by establishing staff locksmith certification procedures and promoted client evaluations to achieve status as the highest five-star reviewed locksmith company in Michigan.• Successfully built a commercial account pipeline of more than 25 clients, effectively managing and maintaining key relationships to increase sales performance by 25%. • Created a culture of accountability and collaboration for all internal stakeholders, leading teams and motivating exceptional performance to drive organizational growth year-over-year (YOY). • Led the implementation staff training of Pulsar CRM system, RingCentral platform, utilizing new software to create efficiencies, streamline workflows, and increase productivity.

• Managed a team of 12 tellers and led training efforts, providing industry insights and coaching on cold calling techniques to high-performance sales team and drive year-over-year (YOY) business growth. • Oversaw 90 auto dealers a monthly average of $5.1M in loans, in addition to developing both short- and long-term marketing plans.• Gathered and reviewed all necessary underwriting information to determine risk involved and the proper premium for acceptable risks. Accepts risks that meet underwriting standards and declines those which do not.• Ensured that applications are underwritten in accordance with company guidelines, understood and analyze contracts, titles and income data.• Employed training methodologies regarding cross-selling of product portfolios, championing a multitude of outbound sales calling initiatives and motivating superlative performance to achieve $1.37M and $697K balance transfers in 12 days, along with an additional $505K over a separate 12-day period. • Led Operation 2.0 with a hand-selected, trained, and coached team of 12 using the Sandler Sales system to achieve $1.2M in direct revenue growth and $432K in balances transfers over 15 days. • Spearheaded an initiative focused targeting UMCU members and offering a superior VISA and auto loan product, successfully engaging clients to deliver $241K in final revenue.

• Constantly developed and implemented new and innovative marketing strategies, managing teams of 10 to 30 employees at more than 100 events to maximize brand exposure and consumer engagement. • Drove brand management by developing relationships with key stakeholders at University of Michigan, planning and executing events with 10 to 100K attendees that enhance company reputation with target markets.