My Responsibilities in this role. • At all times working toward making the product & services portfolio ‘Easy to buy and easy to sell’ across all relevant Business Units• Supporting the sales community• Input into the creation of cost models and pricing tools• Leading virtual teams to deliver products• Stakeholder engagement• Reporting on product portfolio• Create and manage product roadmaps• Implementation of and collaboration on best practice for lifecycle management• Business improvement• Identification and introduction of new product / capabilities to be offered. • Creation of business plans to support training and investment in new capabilities• To liaise with manufacturers for technical updates and support for the technologies used• Vendor management including but not exclusive to, monthly meetings, sales tracking, business plan creation (with other business units)

Internal Account Manager working in the corporate accounts team. We are a team of IT product specialists with the skills and capability to provide all of our customers with excellent prices for hardware and software requirements - from day to day IT through to high-end server, storage, networking and data centers to complete infrastructure. Helping you to leverage our buying power to maximize IT and communications budgets. Daisy Group is a market leading supplier, with the highest level vendor accreditations - delivering sound commercial and technical solutions, backed by the world's best vendors.

I manage relationships between my business and our customers. I am the point of contact for a number of our clients. There are a variety of components to my role, from handling contracts, communicating and negotiating quotes to order tendering. A key part of the job is ensuring our customers ultimately have realistic expectations and they are clear of what we can deliver.• Account Management• Develop customer relationships • Preparation and delivery of technical quotations on customer request • Offer advice and alternative products to the customer • Support Relationship management with existing accounts • Introducing new solutions and nurturing existing clients. • Product specialist who has achieved manufacturer sales accreditations • Sales administration • Sales order processing/progressing • Upkeep of internal database (CRM) • Liaise with suppliers and vendors • Expedite orders to completion • Deal with direct shipments • Liaison with Internal logistics/purchasing/SOP and other relevant departments. • Resolving customer queries • Provide specific customer reports • Running monthly forecasts • Assist with aged debt Management & resolve invoice queries • Provide management reports within requested timescales • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet. • Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements. • Carry out any ‘ad hoc’ assignments as and when required.

Account Management Develop customer relationships Preparation and delivery of technical quotations Offer advice and alternative products to the customer Sales order processing/progressing Sales administration Provide specific customer reports

•General housekeeping e.g. cooking, shopping, domestic duties etc, and helping Service Users to maintain all aspects of their domestic lives •Providing help with all aspects of personal care •Facilitating socialization and social activities e.g. visiting family/friends, walks, cinema/theatre, meals out, going for a drive (where required), reading etc •Monitoring progress and recording notes on daily record sheets relating to each visit •Liaise with families, friends, advocates, external agencies and the management team to provide a consistent approach that meets the individual needs of each service user •To empathise and actively listen in a sensitive manner accessing appropriate additional support where necessary •To support Service Users to access appropriate health care provision enabling them to make an informed choice regarding any prescribed treatment, seeking advice where necessary •To create opportunities for Service Users to develop establish and maintain personal relationships and social networks, which encourage greater participation and integration in their chosen communities •To carry out duties as the Service Manager reasonably stipulates